The European Statistical Data Support (network) Dissemination Working Group Agenda point 14 16/11/2016 ESTAT. B4 – H. Anselm

Who uses Eurostat’s statistics? Political DGs and other European Institutions Governments, education sector, businesses, journalists and the general public

User support network 30+ support centres 30+ languages Training sessions in Member States – supported by Eurostat Contracts and Gentlemens Agreements until 30/09/2018 Eurostat publications & promo items

User support network Trend: more complex requests fewer requests in total Possible reasons: more skilled users a more user-friendly website

European Statistical Data Support About 8 500 requests/year Commercial companies = 35% Students and academics sector = 35% Eurostat’s website: over 3 million visits/month One of top 5 most visited European Commission websites 450 000 PDF downloads/month 1.1 million dataset downloads/month

Results of the anonymous test

General info Test sent between 3-6/10/2016 Translated to national language Main aim to test: Reply in the language of the request Request registered in Assist Usage of the KDB

General info Wide range of points: 17-85 (max 100) Points also awarded for timeliness and service 27 support centres tested Almost all centres replied Feedback to centres

Question: "I would be interested to know if Eurostat intends to publish EU-aggregates without UK" No change - as we are still EU-28. More info in the KDB. Reply:

Important! Please note that this test should be seen as an exercise to improve the quality of the user support service Not taken as a general judgement on the quality of the work of your Support Centre 12 12

Brilliant answers (kids tests)! 13 13

Thank you for your attention! If you need any help … … please don’t hesitate to contact Eurostat user support ec.europa.eu/eurostat or estat-NSI-support@ec.europa.eu Thank you for your attention! 14 14