Performance Management OS352 HRM Fisher Oct. 14, 2003
Agenda Current issues in selection (catching up from last time!) In-class writing on performance management Measuring performance Defining criteria Choosing rating scales Measurement errors
Current issues in Selection Applicant reactions Invasiveness of tests Rejection process (Gilliland, et al, 2000) Selection at the TSA Hiring 55,000 workers in 10 months Background checks Impact of technology on selection Computer adaptive testing Testing over the internet
In-class writing Read “Performance Appraisals Don’t Work, Part 1” Do you agree with the author’s arguments? Why or why not? What can be done to improve the value of performance appraisal?
Legal issues Performance appraisal is considered a selection procedure. Why? What does this mean for how we Develop appraisal systems? Conduct appraisal? As with selection, fairness is a big concern
Defining performance criteria Derived from job analysis Maximize relevant content (validity) Minimize contamination, deficiency (which is worse?) Types of criteria Behaviors Outcomes Traits
Evaluating Performance Common rater errors Leniency Central tendency Halo/horns Training can reduce errors (the subconscious ones at least)
Rating Formats Some common formats Pros and cons of each? Graphic rating scales BARS Forced distribution Pros and cons of each? Should help increase reliability of the system
For next class Topic: More on performance management Multirater feedback Issues related to “new” work structures Team performance appraisal Evaluating performance of telecommuters, other off-site workers How will these structures affect the performance management process?