Voice Interaction Need Finding Ayushi Chandaria| Chloe Keilers| Haotian Sun| Lilly Zhou

Lilly Z Ayushi C Haotian S Chloe K OUR TEAM

Introduction 7 Interviews 40-60 Minutes Long Questions Analysis

INTERVIEWS

Interview 1: Eleanor, Lisa Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua Mother and Daughter Bing Nursery School Lisa is very shy Voice Interaction could improve confidence Less interesting than screen Eleanor, Lisa

Interview 2: Pecky Teacher at Bing Immediate Feedback for kids Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua Teacher at Bing Immediate Feedback for kids Student Teacher ratio can be lower Pecky

Interview 3: Michael ME masters student Non-User Visual is better Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ME masters student Non-User Visual is better May be useful when your eyes are elsewhere Michael

Interview 4: Avon First language chinese Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua First language chinese Husband is doing a Stanford Program Call family Accents can be a problem Avon

Interview 5: Laura Blind Uses voice interaction to read Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua Blind Uses voice interaction to read Made her life much easier Can tell her the surroundings Laura

Interview 6: Andrew Stanford RD&E cleaning staff Non-User Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua Stanford RD&E cleaning staff Non-User Only on expensive phones and devices Not worth the price Andrew

Interview 7: Cathy Deaf Stanford teacher ASL Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua Deaf Stanford teacher ASL Doesn’t use voice interaction herself Experimental voice interaction watch can help her communicate with others Cathy Experimental, 3rd point?

EMPATHY MAP

Say “You can get much more information on a screen” “Voice interaction can give Lisa confidence to make friends” “You can get much more information on a screen” “I wish device could see and tell me surroundings” “Immediate feedback through voice interaction is a great way of learning especially when kids are too young to read.” “They don’t detect accents very well” Say “The voice interaction machines are all very expensive” Other voice interaction works with Chines

DO Walking around and touching different objects Pointing to her daughter who is looking at ipad Walking around and touching different objects Using phone to read out loud Pointing to colours on screen Took out his not smart phone Got up to bring newspaper clips of fingerspelling glove DO Do - also got up to get examples

Think Some places might be dangerous to walk around without seeing Teaching life would be so much easier Some places might be dangerous to walk around without seeing My child would spend less time staring at a screen Not very useful if you can see Think I can’t afford one so I don’t approve of it

FEEL Frustrated not being able to hear herself talk Afraid to cross the street and potentially get hit by a car or bang into something Exciting new opportunity/ may make teachers life easier Confused - why would voice be better than colours Bored - voice interaction is useless FEEL

InSIGHTS AND NEEDS

Insights Needs More opportunities to communicate and talk Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ‘My child can build confidence’ ‘Can talk to and make new friends’ ‘Feel comfortable interacting when a teachers not present’

Insights Needs Make voice interaction more informative and interesting Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ‘For voice to give as much information as looking at a screen would take to long’ ‘Looking at a screen is much more useful’ ‘Screens are interesting because they have colours’

Make voice interaction to help people who cannot use read/ understand other technologies Insights Needs Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ‘Can help me figure out my surroundings’ ‘Without voice interaction, my life would be very difficult ’ ‘Helps me when I don’t know how to use the phone’

SURPRISES AND REALIZATIONS

Current voice interaction cannot be used by many groups of people SuRprise REALIZATION Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ‘Doesn’t support different accents very well ’ ‘Devices are too expensive’

Uses beyond what we considered as normal uses of voice SuRprise REALIZATION Ingredients Item 1 Item 2 Item 3 Preparation Lorem ipsum dolor sit amet, consectetur adipiscing elit Sed do eiusmod tempor incididunt ut labore et Dolore magna aliqua ‘Tell me what is in my surroundings’ ‘Kids are too young to read’

Other tensions and contradictions Often the person being interviewed started talking in a general sense and moved onto themselves Back and forth between mother and daughter gave interesting insight Asking for stories allowed deeper insights and people who were bored with the topic felt more engaged in the interview.

Summary Range of interviews Users see it as personal assistant Find our problem domain for next week

THANK YOU Questions?