ADDITION OF DEPENDANT APPLICATION PROCESS DISCOVERY HEALTH FPA FRONT OFFICE Addition of Dependant App Include Cover Page Include Checklist Assign Call Ticket Submit to Front / Back Office Addition of Dep App Load App with PR Email FPA PR Requirement App with No PR Email Membership No to FPA Addition of Dep App Check for Completeness Load on Vision Submit Submit to acquisitions@discovery.co.za Call Ticket Reassign to FPA with DH Reference No

ADDITION OF DEPENDANT PR PROCESS Discovery Health Email FPA PR Requirement - PDF File. If there is confidential information outstanding. The requirement will be sent to Alexander Forbes. A note will be made on HEAT for the FPA to notify the member to contact Discovery Health or Alexander Forbes to obtain the requirement FPA Resolve PR with Member Forward PR Requirements on DH Email Using Same Subject Line (Reference) To acquisitions@discovery.co.za Discovery Load Membership Email FPA Membership No Close Call Ticket- insert reference number from Discovery