Desktop Reference Guide End Users

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Presentation transcript:

Desktop Reference Guide End Users UPDATE with YOUR details and banner. Modify any way you need! Company Name Getting Started With ServiceNow Everything you need to know to get help Bookmark the ServiceNow link to gain quick access: Insert your instance URL Useful Terms to Know Knowledge = Database of self-service answers Catalog = I need to request something Support = Something is broken and I need help My Incidents/Request = Tickets already logged Log In: Use your email address and AD password Insert your log in screen shot & instructions Your Homepage All the services in one location (Insert your homepage) Knowledge Search Click Knowledge for answers to your question (Insert your knowledge base) Something Is Broken Click Support to open an incident or case (insert your incident form) I Need Something Click Catalog to view all available request items (insert your catalog)