NDIS Quality and Safeguards Commission Miranda Bruyniks DARU Advocacy Sector Conversations Tuesday 27th November 2018

Who are we The NDIS Quality and Safeguards Commission is a new part of the National Disability Insurance Scheme (NDIS) Quality is about receiving good services Safeguards are ways of keeping people safe when they are receiving services

What will we do We the NDIS Quality and Safeguards Commission will: Improve the quality of services Expect NDIS providers to keep NDIS participants safe We will work with NDIS participants, families and carers who feel: unsafe unhappy with their services

Who are participants NDIS participants are people with a disability who take part in the National Disability Insurance Scheme NDIS participants have the right to be: Given good quality services Safe

Who are providers NDIS providers are anyone who provides you a service under the National Disability Insurance Scheme We will use a new system for registering NDIS providers We will work with NDIS providers to find better ways to help you

How will we do this We the NDIS Quality and Safeguards Commission have: a Code of Conduct – rules about the kind of behaviour we expect Practice Standards – rules that explain what good quality, safe services are

Providers must report For NDIS participants: Death Serious injury Abuse and neglect Unlawful sexual or physical contact Sexual misconduct Unauthorised use of restrictive practices Reporting the incident to the NDIS Commission does not replace notifying any appropriate authorities, such as the police.

Speaking Up Speaking up can help us make services and support better for You Other people It is ok to complain about your services and supports. You have the right to tell us if you are not happy You can talk to your NDIS provider first

Speaking Up You can use our Complaint Contact Form to tell us how we can talk to you We will talk to you, your advocate and your provider We can help by Meeting with you and your provider Investigations

Restrictive Practices The NDIS Quality and Safeguards Commission is working to reduce and eliminate restrictive practices Restrictive practices are ways to quickly stop someone from hurting themselves or others. We want NDIS providers to find better ways to help. Behaviour Support Plans explain how to support people if their behaviour puts themselves or other people at risk.

Behaviour Support Restrictive practice is when people are restricting your rights or freedom of movement for a time Regulated restrictive practices are: Seclusion Chemical restraint Mechanical restraint Physical restraint Environmental restraint

Rules for keeping people safe All restrictive practices have to be in a Behaviour Support Plan Only used to keep you or someone else safe Only used when nothing else works Not used for too long Only used when a person is being taught new ways to tell someone that something is wrong Only when the right person authorises it

Who will we work with We the NDIS Quality and Safeguards Commission will work with: NDIS participants NDIS providers Workers Government The community

Our commitment to you The NDIS Quality and Safeguards Commission wants to make things better for NDIS participants. We want to: Protect your rights Help other people know and understand your rights Help you receive good quality services Keep you safe

How do you find us www.ndiscommission.gov.au 1800 03 55 44 We have more information on our website about: • the NDIS Commission • what it means for you. www.ndiscommission.gov.au You can also call us. 1800 03 55 44 This is a free call from landlines.

THANK YOU