The journey to user journeys and the road to the future Digital Team Nottinghamshire County Council
Where we were
Where we are
Where we want to be
What we’ve worked on
Content management system
The team
Social media
User journeys
404 page
Links with services and our Customer Service Centre
Stats
Where are we going?
Channel shift
What’s on
Email marketing
CrowdControl
Team skills
Responsive design
What went well and what hasn’t… Lessons learnt What went well and what hasn’t…
Processes more important than technology CMS
Link with customer services vital
Political authority
Contact us econtent@nottscc.gov.uk