China – Readiness in Action Hilton Worldwide Case Study 26 March 2014 Steve Cassidy area vice president, UK & Ireland, Hilton Worldwide

© 2014 Hilton Worldwide Confidential and Proprietary Majestic properties Hilton Worldwide in China 1 Waldorf Astoria Orlando Waldorf Astoria Beijing Hilton Shanghai

© 2014 Hilton Worldwide Confidential and Proprietary Boundless potential Hilton Worldwide in China 2 Waldorf Astoria Orlando In July 2007, Hilton Worldwide had six hotels open in China Today, we have 182 hotels open or in the pipeline in China

© 2014 Hilton Worldwide Confidential and Proprietary Launch of COTT Report and Hilton Huanying Programme in 2011 Welcoming China to Hilton Worldwide 3 Waldorf Astoria Orlando

© 2014 Hilton Worldwide Confidential and Proprietary Authentic menus Huanying extends across 82 properties 4 Waldorf Astoria Orlando We've expanded our Breakfast menu to include traditional Chinese breakfast items. Guests can choose from fried dough fritters, two varieties of congee, dim sum and more. Chopsticks, Chinese spoons and soy sauce dishes are available to eat them.

© 2014 Hilton Worldwide Confidential and Proprietary Bespoke amenities Huanying extends across 82 properties 5 Waldorf Astoria Orlando Amenities in the room help to create a home from home; guests are provided with a tea kettle, a variety of Chinese tea upon request, chopsticks and slippers. Our in-room entertainment includes at least one dedicated Chinese TV channel.

© 2014 Hilton Worldwide Confidential and Proprietary Chinese speaking Team Members Huanying extends across 82 properties 6 Waldorf Astoria Orlando A full-time Chinese speaking Hilton employee is on hand to answer questions, help guests with the check-in and check-out process, or even just offer directions to local attractions.

© 2014 Hilton Worldwide Confidential and Proprietary Grasping the Visa opportunity Unlocking further growth 7 Waldorf Astoria Orlando