Telephoning.

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Presentation transcript:

Telephoning

There are particular expressions usually used in handling telephone There are particular expressions usually used in handling telephone. They are : -Asking someone to hold the lines. Hold the line please Wait a moment.please Just a moment please Leaving t he message Would you like to leave the message? May I have the message please? The line is busy. Sorry the line is engaged.Please call back later. Wrong numbers Sorry, wrong number. I am afraid you have the wrong number How to answer the phone Good morning may I help you? Hello This is Jane Speaking. Asking who is the caller Who is speaking, please. Who am I speaking to please? Who is calling please? Asking for the conection Could I speak to mr. Jhon please? I’d like to speak to the manager please? - May I speak to……….

A : Jhon: Could I speak to Jean Smith, Please ? Ann: I’m afraid. she is out at the moment Jhon : I see, What time will she be available ? Ann : Perhaps, she is late this afternoon. Can I take a message? Jhon : Yes, Could you tell her that the meeting is canceled until tomorrow morning . Ann : Okay, I will tell her your message. Any else Sir? Jhon : That is all I think. Thank you Ann : Your are welcome. Sir.

Match the appropriate responses with the question by putting the corect number of the question on the line 1. May I speak to Mr. Carson, Please ? 2.Could I have extension 25 please? 3. Well, I really have to be going 4. Please leave a message after the beep. 5. She is not in rigth now. .Can I take message? 6. That Thai restaurant ,May I help you ? 7. Who is calling ,please? 8. Would you like to live a message ? 9. How I dirrect your call ? 10. Is this the fitness center ? A. This is Mr. Smith from TGI Comp. B. No, That’s ok. I ‘ll just call back later C. OK. I,ll put you through. D. Yes, I would like to make a reservation for tomorrow E.Could I have Extention 343, please. F. Of course. I’ll talk to you later G. Yes, Please. Have her call Miss Walter at 567-9932 H.I am sorry. He is out at the moment. I. No, It isn’t. The number is 6767 J. Hello, Mr. Parkins. This is EmilyLoons. Please call me at 777-5544 ASAP. Thanks bye