How Office 365 can enable successful change programs 4/19/2019 4:49 PM ACMP Webinar - March 2018 How Office 365 can enable successful change programs Cory Banks Adoption & Change Management Global Practice Microsoft © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Introduction Cory Banks Brisbane QLD Australia Change Management 4/19/2019 4:49 PM Introduction Brisbane QLD Australia Change Management Knowledge Management Creative Problem Solving / Design Thinking Prosci® Certified Practitioner Prosci® Certified Advanced Instructor Cory Banks @corza linkedin.com/in/corza Adoption & Change Management Global Practice Microsoft ~100 Consultants 27 Countries © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change Manager Journey Map 4/19/2019 4:49 PM Agenda Office 365 Overview Change Manager Journey Map Scenarios & Examples Resources Q & A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What is Office 365? Flow PowerApps PowerBI Sway Stream Teams Groups 4/19/2019 4:49 PM What is Office 365? Flow PowerApps PowerBI Sway Stream Teams Groups Forms Planner SharePoint Yammer Word Excel PowerPoint Outlook OneNote OneDrive Skype for Business Delve Lens* Devices Locations © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change Management Model 4/19/2019 4:49 PM Change Management Model Why Who Business Strategy What Chief Executive Sponsorship Communication and Engagement Training Scenarios New ways of working Executive Coaching & Resistance Management Personas How people get work done Manager Champion Network Enablers Create opportunity for improvement Team Member Rewards & Recognition Adoption Measures & Benefits How © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change Manager Journey Map 4/19/2019 4:49 PM Change Manager Journey Map PREPARE FOR CHANGE MANAGE THE CHANGE SUSTAIN THE CHANGE Decide the Approach & Governance Sustain New Way of Working Build a Plan Build a Team Analyse the Impact Develop Capability Define the Change Communicate Key Messages Stakeholder Analysis & Engagement Manage Resistance Measure Benefits Monitor Feedback Define the Outcome Manage Risks Support Champions Build Collateral & Resources Celebrate Success Support Managers & Supervisors Support Sponsors Continuously Improve Sponsor Development Monitor Impact Launch Campaign Manager/Supervisor Development Champion Recruitment & Development © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change Manager Journey Map 4/19/2019 4:49 PM Change Manager Journey Map Build a Plan Build Collateral & Resources Communicate Key Messages Develop Capability Monitor Feedback Sponsor Development Support Sponsors Monitor Impact Manager/Supervisor Development Support Managers & Supervisors Measure Benefits Champion Recruitment & Development Support Champions © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Build a Plan Task Assignment Update Progress Track Progress 4/19/2019 4:49 PM Build a Plan Task Assignment Update Progress Track Progress Flow Planner Planner Planner Team Collaboration Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Build Collateral & Resources 4/19/2019 4:49 PM Build Collateral & Resources Task Assignment Leverage Resources Develop Resources Publish Resources Word Sway Stream PowerPoint SharePoint Planner Delve Team Collaboration Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Communicate Key Messages 4/19/2019 4:49 PM Communicate Key Messages Task Assignment Leverage Resources Develop Resources Deliver Messages Measure Impact Word Sway Stream Planner PowerPoint Forms Delve Excel SharePoint Yammer PowerBI Skype for Business Outlook © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Build Capability Task Assignment Leverage Resources Develop Resources 4/19/2019 4:49 PM Build Capability Task Assignment Leverage Resources Develop Resources Deliver Training Measure Impact Word Sway Stream PowerPoint Forms Planner Delve Excel SharePoint Yammer PowerBI Skype for Business © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Support Communities Define Purpose Recruit Members Build Capability 4/19/2019 4:49 PM Support Communities Define Purpose Recruit Members Build Capability Coaching /Support Measure Impact Teams Sway Stream Skype for Business Forms Yammer SharePoint Excel Yammer PowerBI Skype for Business Outlook © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Key Points Team Collaboration Easy Video Better Engagement Teams Teams 4/19/2019 4:49 PM Key Points Team Collaboration Easy Video Better Engagement Teams Teams Yammer Skype for Business Stream PowerPoint © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources https://support.office.com/office-training-center 4/19/2019 4:49 PM Resources https://support.office.com/office-training-center © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Resources https://fasttrack.microsoft.com/microsoft365 4/19/2019 4:49 PM Resources https://fasttrack.microsoft.com/microsoft365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4/19/2019 4:49 PM Questions ? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cory Banks Thank you Adoption & Change Management Global Practice 4/19/2019 4:49 PM Thank you Cory Banks Adoption & Change Management Global Practice Microsoft @corza linkedin.com/in/corza © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4/19/2019 4:49 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.