SESSION 2 - QUESTION 12.1 PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES Javier Amantegui.

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Presentation transcript:

SESSION 2 - QUESTION 12.1 PRACTICES AND REGULATOR REQUIREMENTS TO COLLECT AND COMPUTE RELIABILITY INDICES Javier Amantegui

QUALITY OF SUPPLY REGULATIONS IN SPAIN Zonal Individual Billing discount must be applied to customer in case of non-fulfilment of individual quality. Measuring Systems must be able to be audited.

QUALITY OF SUPPLY PROJECT AT IBERDROLA Connectivity: To establish connectivity between each LV customer and distribution transformer for 9.2 million customer System: To calculate new indices and individual quality for each LV customer (paper 3.35) Procedures: To keep support documentation about Customer calls Automatic operations Manual events Notification of planned interruptions Interruptions caused by third parties A vey important effort: 4 years, 300 people involved and more than 1000 affected.