Institutional arrangements of public service Narayan Gopal Malego, Senior Director of Studies Rajendra Adhikari, Director of Studies
Objective of session Familiarize with concept and process of optimizing institutional strengths for effective service delivery.
Session coverage Institutional arrangements: Physical, People, Process: delivery approaches (direct, collaborative-PPP, cooperative) Enablers (Communication, technologies)
Institutions for public service delivery Public service delivery is delivered through formal and informal institutions, with the management of the public resources of a state. Institutional arrangement--the vectors of public service constitute of both formal and informal ones Legislations (legal instruments) facilitate process, institutional capacity (people, legal, physical) and quality of service
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality?
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality? Physical: Curriculum development Schools (buildings)-strengthening present schools and constructing needful one. Play-grounds, garden, playing materials Toilet and water facilities, sanitation Library, labs Residential and transportation facilities, Other (?!?) Sensitivity on Gender, disability, level (economic) of the clients' status required
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality? People: Teachers/trained teachers Resource persons, mobilizers, counsellors, health-professionals (school nurses) Working with parents/guardians (through certain mechanisms like Teacher-Parents Committees School Management Committees Local community leaders
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality? Process: Educating parents/guardians for sending children to schools Enrollment and retaining of students Motivation: scholarship, rewarding to parents of Dalit and poor students School-meals/day Training and capacity building in an interval/periodic basis Policy decision / law making Community and other stakeholders engagement (academic and managerial) Monitoring and feed back
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality? Enablers: Computer and IT availability and application Service charters/SOPs Database and documentation Local community groups/initiatives (CSOs and Campaign), Communication system Externalities (many cases, having negative externalities with increased cost for imparting education service to the additional population of neighboring districts/local govenments.
Case: Education in Khandbari Municipality What institutional arrangements are imagined/provisioned for effective education service delivery in Khandbari Municipality? Issues: Promoting the access (geographical and time specific). Financing for education service (budget and sources). Cooperation and coordination (G2G initiatives) Standards (ensuring quality) Scale of economy
How important is it to consider institutional arrangements while designing and delivering public delivery? What institutional arrangements have been made to effectively deliver services by Lalitpur Distraict Court?
Thank You