Assertiveness and Confidence with Kate Jennings Leadership Development Trainer and Coach

What are we doing in this workshop? Looking confident Using our voice Circle of control WIIFM Learning ladder Moving forward What are we doing in this workshop?

Walking tall “It’s not what you say, it’s the way that you say it” Posture Stand tall Head up Shoulders back Eye contact Hand gestures Smile! 

How can we use our voice to sound confident? Speed Intonation Pauses BREATHE, THEN SPEAK! How can we use our voice to sound confident?

Mary had a little lamb Mary had a little lamb Its fleece was white as snow And everywhere that Mary went The lamb was sure to go

Undermining speech habits Hedges ‘Just’ | ‘Actually’ | ‘Kind of’ | Almost Apologies ‘Sorry, but’ | ‘Just a minute’ | ‘A little bit’ Qualifying phrases ‘I’m no expert, but …’ ‘I know you’ve been thinking about this longer that I have…’ ‘I could be wrong, but…’ ‘I’m just thinking off the top of my head…’ ‘Does that make sense?’ Undermining structures Uptalk Singsongy voice Clause after clause, no pausing Substituting a question for a statement, eg ‘Do you think it would be better if…?’ Undermining speech habits sub

If I say…

Re-writing phrases In your groups re-write the following phrases using ‘positive’ language. Ensure your answers are also realistic!  Unfortunately, the person you need to speak to is not in at the moment. They’re starting later today. Can you call back after 2pm? I can’t get that to you until Friday, I’m afraid. Hopefully, I’ll be able to sort that out for you. We’ve never done this before.

Consider for communication: WIIFM Headlines Length – sometimes ‘less is more’ Detail provided Bullets Info in attachment? Preparing for difficult conversations

Circle of Control Circle of Concern Circle of Influence

Circle of Control Circle of Concern Circle of Influence

Learning ladder

Action planning Identify one or two actions you will take to build build your assertiveness and confidence

Thank you! kate@cambridge-exec.co.uk