Macomb County Community Mental Health PIHP (Medicaid) Performance Indicators Fiscal Year 2018

CONSUMERS SERVED PIHP Unduplicated Count of Consumers Served

CONSUMERS SERVED SUD Unduplicated Count of Consumers Served

EMERGENCY REFERRALS COMPLETED IN LESS THAN 3 HOURS INDICATOR 1: PIHP Inpatient Pre-Admission Screening Timeliness ACCESS: Timeliness/Inpatient Screening – Medicaid Eligible Consumers (Standard = 95%) Standard = 95%

INITIAL ASSESSMENT COMPLETED WITHIN 14 DAYS OF FIRST REQUEST INDICATOR 2: PIHP Initial Call to Assessment ACCESS: Timeliness/Initial Call to Assessment - Medicaid-Eligible Consumers (Standard = 95%) Standard = 95%

PIHP ASSESSMENT TO START OF SERVICE INDICATOR 3: PIHP Assessment to Start of Service ACCESS: Timeliness/Assessment to Start of Service – Medicaid Eligible Consumers (Standard = 95%) Standard = 95%

SEVEN DAY FOLLOW UP AFTER PSYCHIATRIC INPATIENT DISCHARGE INDICATOR 4a: PIHP Inpatient Discharge to Seven (7) Day Follow Up CONTINUITY OF CARE: Inpatient Discharge Follow Up – Medicaid Eligible Consumers (Standard = 95%) Standard = 95%

PIHP UNDUPLICATED AND MEDICAID SERVICE PENETRATION INDICATOR 5: PIHP Unduplicated and Medicaid Service Penetration

PIHP INPATIENT RECIDIVISM (CONSUMERS RE-ADMITTED TO INPATIENT PSYCHIATRIC CARE WITHIN 30 DAYS OF DISCHARGE) INDICATOR 10 (OLD 12): PIHP Inpatient Recidivism OUTCOME: Inpatient Recidivism – Medicaid Eligible Consumers (Standard = 15%) Standard = 15%

ANNUAL REPORTING – PIHP RECIPIENT RIGHTS COMPLAINTS INDICATOR 13: PIHP Recipient Rights Complaints (Annual Reporting) OUTCOME: Recipient Rights Complaints – Medicaid Consumers