The Future of Retail 2025 2018

Increasingly digital world creating empowered consumers and new business environment for Retail Global demographic shifts “Digital natives” – the age group of 18-24 years - shopped the most via mobile phones Consumer Mobility How consumers interact, make decisions, check information, check stock, find stores, communicate Proliferation of social networks Part of the daily fabric of shopping in developed world, Evolving role of the store Premium in the future will be on creating unique offers that keep customers coming back

Retail of the future will have an evolved value proposition Discovery Engagement Experience Interaction

Consumer value equation is changing Cost + Choice + Convenience + Control + Experience

Three main forces driving the industry Speaking Points: The future of retail is about three things coming together- consumer, technology, innovation (video).

Digital disruption – Top Priorities For CIOs SMAC technologies B Cyber Security C Ecosystem Social: Mobility: Analytics/Big data: Cloud Unified transaction platform: Data security: Enterprise security RFID: 3D printing: Build a single customer experience Omni-channel: Need for speed: Up-skill staff: Modernize

AI IS THE NEW UI: achieving personalization at scale AI offers retailers the capabilities they need to support a frictionless customer experience, automated and independent of human intervention. The use of Intelligent virtual assistants is growing and centralized platforms and assistants are gaining importance. Productivity is the biggest win fall from embedded AI and the biggest challenges are data quality and privacy

Global Retail/CPG GIC Technology back office Landscape in India Confidential

Digital disruption in Retail– NASSCOM’s response Ground level innovation – Start up Eco system CoE- Data Sciences, AI & IoT Deep Tech Clubs Future of Skills Round table- participate Poc- Culture immersion Enterprise connect CoE for DS&AI

Retail in 2025 The next decade of the Retail industry will bring dynamic and unparalleled opportunities for innovation and consumer engagement… …but there are challenges that we need to collectively solve for to continue moving the industry forward in a responsible manner. Thank you. ksv@nasscom.in