Patient Participation Group PPG Castle Place Practice Kennedy Way | Tiverton | Devon | EX16 6NP Patient Participation Group PPG Tuesday 18th September 2018 Welcome! Castle Place Practice

Agenda Welcome-All Practice update and news Introductions to the practice team present Practice update and news General update on GP, nurse teams and services -ZM Introducing Practice Clinical Pharmacist –Ali Hodgetts Tiverton Community Conversation -PH Questionnaire Connectors/Builders-ZM 4th October next conversation Joining up PPG across Tiverton for projects Core Hours Assurance and Improved Access -ZM Castle Place Practice

Practice Update Frontline clinical GPs (6 Principal GP, 7 Salary GP) Change in GPs Welcomed Dr Lynsey Cockerill Dr Bruce Vogt Dr Georgia Cameron Core list holding salary GPs now at capacity Non-list holding GPs enhanced by Dr Cameron Maternity Leave for Dr Pople is being covered by Dr Kevin Bruce from December 2018 Clinical Pharmacist Community Services projects – Tiverton Place- MDT clinics Nurse/HCA team -flu campaign bookings have started Services continue to be provided in full with additional Mental health services Low Mood Youth service FORCE Castle Place Practice

Community Conversation Questionnaire Connectors/Builders 4th October Conversation Link with PPG and local/national forum representation Castle Place Practice

Patient Survey (August 2018) Exceeded all National Indicators Exceeded all bar 2 local indicators Castle Place Practice

Core Hours Core Hours Assurance Improved Access Marginal telephone cover for safe, effective and seamless handover of service with Devon Doctors the OOH and Improved access provider Improved Access Devon Doctors Evening and Weekend routine appointments from 1st October Castle Place Practice

Patients Open Forum OPEN FORUM Appointments and Contact Clinics Developments Communications Patient Newsletter/PPG webpage/Facebook Sign up to PPG campaign during Sat 6th October flu clinic Patient Access workshop during same Sat clinic NEXT meetings: Thursday 24th January 2019; Tuesday 30th April 2019; Thursday 12th September 2019. Castle Place Practice

Actions Patient access – ZM to confirm Community Conversation Why are text messages disabled within patient access? Why a limit of 2 appointments? All but general nurse appointments on patient access? Test results – make clearer that patient needs to request it to be enabled Community Conversation ZM to ask AHSN if they have capacity to come to 4th October meeting to support data and analysis from questionnaire Practice shutdown afternoon 27.09.2018 ZM to invite Patient Group representatives to activities for true patient participation National Pharmacy Group Patient and Clinical Pharmacist Ali Hodgetts to get together to share learning and opportunities Quick Access survey ZM review responses to quick survey Castle Place Practice