What’s New! 2015.

Sutherland Global Services 40+ locations in 18 countries, including Work at Home options Founded in 1986 Headquarters Rochester, New York Industry - Business Process Outsourcing (BPO) Privately owned – Exceeded $1 Billion in Revenues in FY14 Head count - 30,000+ Locations - Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Mexico, Malaysia, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom and United States Industry recognized Leadership Development program 24 April 2019

Marquee Clients Deep industry expertise driving a large client base across industry verticals 24 April 2019

Sutherland in Canada Canada Facts Two facilities in Canada – Windsor and Sault Ste. Marie Sutherland Canada opened in 2003 – launching in Sault Ste. Marie and expanding to Windsor in 2005 Consolidated operations at 500 Ouellette in 2013 – occupy 8 of 11 floors – 65,000 square feet of office space When other Call Centre companies were shutting down operations in Ontario, Sutherland remained committed to the Canadian Market Total of 1,519 employees in Canada 24 April 2019

Sutherland Windsor 1,053 FTE in Windsor The Windsor Advantage 1,053 FTE in Windsor Major US Telecommunications Client – Technical Support, Customer Care and Billing, Sales Major Canadian Telecommunications Device Manufacturer – Technical Support The Windsor Advantage: Superior Performance – outperforms US operations on all programs Highly Tenured Team by Industry Standards Average Tenure of a Windsor Employee – over 32 months - 36% have greater than 3 years tenure Average Tenure of Management Team – 66 months 24 April 2019

What’s New at Sutherland Windsor Growth New Head of Canadian Operations – Lori Atkinson 25% annualized revenue growth from FY13 through FY14 We continue to grow! Demand for our talent in Windsor has never been stronger Projected to hire 400 employees over the next 3 months! New base wage rate for Technical Support announced January 19th New hires starting at $13.00 (increased from $11.50) All existing employees receiving $1.50/hour wage increase 24 April 2019

What’s New at Sutherland Windsor Rewards and Recognition – Extra Mile Rewards and Recognition has always been an integral component of our culture at Sutherland Extra Mile launched globally at Sutherland in January 2014 Look and feel of Social Media Earn points to make catalogue purchases, see newsfeed alerts, add achievements 24 April 2019

What’s New at Sutherland Windsor Community Engagement Community Engagement Sutherland Cares Attracting a New Demographic New Canadians Community Partners Part Time Model County Catchment Area 24 April 2019

Help Needed Expand catchment area to the County (Essex, Leamington, Kingsville, Lakeshore, Amherstburg, Lasalle, Belle River, Tecumseh) Long-term commitment to hiring County Constituents Need a transportation solution 2014 Vital Signs Survey: 24 April 2019