Who Took the Survey 375 respondents 88% of respondents use the Cafe (almost half use the Cafe either 3 times/mo or 5+ times/mo)

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Presentation transcript:

Who Took the Survey 375 respondents 88% of respondents use the Cafe (almost half use the Cafe either 3 times/mo or 5+ times/mo)

Member Satisfaction Quality Price Premises

Satisfaction: Quality of Food Bullet 1 Bullet 2 Bullet 3

Satisfaction: Quality of Food

Satisfaction: Quality of Service Bullet 1 Bullet 2 Bullet 3

Satisfaction: Quality of Service

Satisfaction: Quality of Beverages Bullet 1 Bullet 2 Bullet 3

Satisfaction: Quality of Beverages

Satisfaction: Price of Food Bullet 1 Bullet 2 Bullet 3

Satisfaction: Price of Food

Satisfaction: Price of Beverages Bullet 1 Bullet 2 Bullet 3

Satisfaction: Price of Beverages

Satisfaction: Price of Kids Menu Bullet 1 Bullet 2 Bullet 3

Satisfaction: Price of Kids Menu

Satisfaction: Price of Friday Night Buffet Bullet 1 Bullet 2 Bullet 3

Satisfaction: Price of Friday Night Buffet

Satisfaction: Premises Bullet 1 Bullet 2 Bullet 3

Satisfaction: Premises

Additions to Premises

What Kind of Café do Members Want? Bullet 1 Bullet 2 Bullet 3

Reasons for going to the Café

Most Important Things for Café Most important: quality of food (87%) Second: price (51%), service (43%), diversity of food (34%), social activities (34%) Bottom: traditional Friday bbcues (7%), special events and buffets (5%) Not that important: Open 7/365 (18%)

Just Hamburgers, Hot Dogs, Salads and Chix Strips?

Higher Quality / Higher Price? Bullet 1 Bullet 2 Bullet 3

Hamburgers: Higher Quality / Higher Price?

Milkshakes: Higher Quality / Higher Price?

Friday Night Buffets and Special Events Satisfaction with cost Do members care? Improvements Are Friday BBQs really important to members? More special events? Reservation system?

Friday Night Buffets: Cost

Indifference to Friday Night Buffets?

Question 14 on improvements: 37.8% responded, "I am indifferent to Friday night buffets"

Improvements to Friday Night Buffets

Members Still Interested in Having Special Events

Reservation System for Special Events

Alcoholic Beverages Most order alcoholic drinks Members want a range of prices and options

Alcoholic Beverages

Other Items Relating to Café Grab-n-Go Additions to premises Food and beverage minimum

Grab-n-Go

Additions to Premises

Food and Beverage Minimum

Café Committee Recommendations Bullet 1 Bullet 2 Bullet 3