Welcome Lead-in slide for Ernie Supporting Carnegie Mellon's Dining Mission                                                                                   Carnegie Mellon University wants a partner who understands their vision and mission for campus, one that includes teaching, learning, sharing, leadership, creativity, development, respect, discovery, commitment and meaningful and sustainable contributions to society. Sodexo is that partner. Sodexo is committed to delivering an exceptional dining experience for the Carnegie Mellon community, one that focuses on quality food, outstanding service and a true partnership in support of the University and your mission. Ernie’s Philosophical Approach to the Business Who We Are :President of your region-Make Decisions at your level Your Philosophy Providing your on-campus team with the resources and support they need and enabling them to focus on delivering delicious food, enjoyable experiences, outstanding customer service and flexibility to every customer

Sodexo Campus Service Introductions Jim Fjelstul Senior Vice President Terry Truett District Manager Edward Yduarte’ Operations Manager Omar Muhammad Business Development As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

Sodexo Campus Service Leading Provider of Comprehensive Service Solutions in The US, Canada, and Mexico Our Focus is University Food and facility management Sodexo employees over 145,000 people Our Average University/College partnership is 20+ years Community Involvement & focus on diversity As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

Regional Partners University of Texas at Pan American University of Texas at El Paso Corpus Christi Hooks Wharton County College University of Texas at Austin Tulane University University of Incarnate Word Loyola University     Closing slide

Sodexo Campus Service UTB-TSC Dining Service Priorities Innovative, quality food and service that will enhance the student experience on campus Meal plan options that provide value to students Exciting new dining operations First class catering operations for all segments of campus A professional management team that will focus on customer service As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations.

Exceptional Student Experiences Create environments that promote an exceptional student dining experience at The University Of Texas at Brownsville Our Goal Intro slide for Molly: This slide will lay the foundation for our program, which is focused on creating exceptional student experiences. Key Talking Points: Our approach is centered on three core principles; we focus on delivering fresh, flexible dining, with outstanding service in environments that meet students needs. Today we are going to walk you through some of the exciting new changes and additions that Carnegie Mellon dining will see this fall, focusing on fresh food, flexible and convenient dining options, health and wellness, sustainable practices and community Our Goal

The New University Center Quality Standards High Quality Products Prepared Fresh Daily Menus Based on Campus Input Well Trained Staff Nutritional Information

Student Union - El Comedor Menu Highlights Fresh Salad & Soup Bar Stacks Deli Chefs Action Station Classic Cuisine Entrees Rotating Grill Pizza & Pasta The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon. iMye at Schatz Cyclone Salads Nrgize café Kivo Mein Bowl Pandini’s Jazzman’s at Carnegie Mellon Café Tartan’s Gelateria Einstein Bros. Simply to Go Catering

Student Union Schematic     Closing slide Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE

The Tandy Building Kiosk Menu Highlights Fresh Coffee & Tea Gourmet Deli Sandwiches Assorted Salads Sushi Fresh Fruit Cups Parfaits Freshly Baked Cookies The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon. iMye at Schatz Cyclone Salads Nrgize café Kivo Mein Bowl Pandini’s Jazzman’s at Carnegie Mellon Café Tartan’s Gelateria Einstein Bros. Simply to Go Catering

The Tandy Building Simply to Go Image Future C-Store and Bistro     Closing slide Simply to Go Image Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE

The Library Cafe’ Menu Highlights Full Espresso Coffee Bar Jamba Juice & Smoothies Gourmet Deli Sandwiches Assorted Salads Sushi Gourmet Bakery Items “Mini” C-Store The dining experience all starts with the food, from the fresh selections throughout campus to the authentic ethnic options and customized dining, we are focused on delivering the best program for Carnegie Mellon. iMye at Schatz Cyclone Salads Nrgize café Kivo Mein Bowl Pandini’s Jazzman’s at Carnegie Mellon Café Tartan’s Gelateria Einstein Bros. Simply to Go Catering

The Library Café Schematic     Closing slide Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE

The Library Café     Closing slide JAMBA JUICE KIOSK

(Future Installation) Paseo Café (Future Installation)     Closing slide Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE

Nutrition Holistic approach to wellness and healthy living Balanced Way Meals offered Daily Program addresses dietary trends and challenges Nutrition awareness at each dining location Carnegie Mellon is committed to increasing the sustainable practices of campus, through initiatives around energy, waste management and responsible use of resources. Sodexo is committed to being a responsible and sustainable partner with Carnegie Mellon, understanding the impact that dining has on the use of resources. Our efforts at Carnegie Mellon will focus on: supporting local farmers and increasing the seasonal menu offers throughout campus, focusing on the naturally good flavors of fresh, seasonal ingredients Conserving and renewing our resources: trayless dining PB&J campaign recycling energy management Commitment to Community partnerships: being an active participant in the community, supporting local farmers, creating learning opportunities for students about sustainable practices are all part of our focus on being a sustainable partner for Carnegie Mellon

Student Catering Guide Student Group Catering Presidential Catering Shoestring Guide Community Catering Student Catering Guide

Community Catering Classic

Presidential Catering

Arts Center Schematic Future C-Store and Bistro JAMBA JUICE Future     Closing slide Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE Future C-Store and Bistro JAMBA JUICE

Concessions University Library Selected branded menu items Menu items based on the preferences of the customer (Scorpion Fans!) Classic concession program Fresh food & presentation Just-In-Time production Additional stands Quick service

Uniform & Training Standards The New University Center Uniform & Training Standards Our employees are provided uniforms based upon their work positions including chefs, cashiers, line servers, utility workers and student employees. In addition to uniforms, we provide our employees with extensive training and guidelines for customer service, food presentation and food safety. Training is ongoing and modules are utilized throughout the year to reinforce the high standards we bring to our campus dining partnership.

A strong, customized, focused marketing plan is critical in our efforts to: • Maximize usage of on-campus dining • Increase customer satisfaction with more convenient and flexible dining options • Deliver dining options with greater emphasis on health and nutrition • Integrate dining into the campus life experience     Closing slide

Marketing     Closing slide

Marketing Combining Campus Fun with Dining Heritage Promotions Sticking with the theme of food from far away places, we are prepared to introduce a series of events throughout the year that deliver education and information as well as great dining experiences, while also promoting diversity and inclusion. These events may include Cinco de Mayo, Hispanic Heritage Month and Chinese New Year Celebrations, along with other international and cultural celebrations     Closing slide

Sodexo Experience The Sodexo Experience is an essential component of Creating Exceptional Student Experiences. Our goal is to drive client retention and growth through engaged and motivated employees who provide outstanding customer service. As your partner, we are part of the Carnegie Mellon community, our employees proudly wear the Carnegie Mellon name and we take great pride in being active participants in the campus community. Supporting annual events such as Spring Carnival and Homecoming is fun and part of our role as your partner. We also play an active role in the Pittsburgh community, employing more than 650 people in the area, at over 40 different locations. The Sodexo Experience has three key elements: 1. Customer Service 2. Employee Recognition 3. Team Huddles

Alternative Packaging Materials Sustainability The Future is in Our Hands We are committed to conserving the Earth’s resources so that the food, health and energy needs of today’s customers are met, while we work to protect the rights of future generations to enjoy the same resources.     Closing slide Supporting locally grown foods encourages distributors to expand the supply of such products. Food Waste Reduction Locally Grown Produce Waste Management Recycling Alternative Packaging Materials

Facility Enhancement Jones Hall - Tiger Den Fall 2010 El Comedor Updated paint/wall coverings (If agreed upon) New platform signage Electronic Meal System New service wares New small wares  New Salad Bars New staff uniforms New staff training with a focus on Customer Service *

Facility Enhancement Jones Hall - Tiger Den Summer 2010 New menus & electronic meal access system Fall/Winter 2010 Tandy Hall Simply to Go (Installed by Christmas Break)   Spring 2011 Library Cafe’ Summer 2011 Complete renovation of El Comedor

HALO POS System Syetem Highlights Allows prepaid meal tracking A la Cart Meal Purchase I.D. Card access Wireless option for concessions Ties to campus Blackboard system Provides Low balance account notifications Student activity reports Online account recharge for DCB   Closing slide

Exceptional Student Experiences WE PROMISE TO: Create environments that promote an exceptional student dining experience at The University of Texas at Brownsville Intro slide for Molly: This slide will lay the foundation for our program, which is focused on creating exceptional student experiences. Key Talking Points: Our approach is centered on three core principles; we focus on delivering fresh, flexible dining, with outstanding service in environments that meet students needs. Today we are going to walk you through some of the exciting new changes and additions that Carnegie Mellon dining will see this fall, focusing on fresh food, flexible and convenient dining options, health and wellness, sustainable practices and community