Effective Communication with your Senior Management Team

Why do we communicate with senior management? Requirement Raise profile Accomplish desired results Better decision making

Designing a Communication Plan for Senior Management What does the institution value? How frequently should we report? How should the data be presented?

What is valued on your campus? Strategic Plan Mission, Vision, Values Assessment Accreditation Enrollment Student Services

Frequency of Reports Annual Enrollment Term Monthly Weekly

Presentation of Reports Tables Charts Meaningful Simplicity

Digital Dashboard “Executive Dashboard” Business management tool to visually assess the overall success of core activities. Consolidate and display information in a format to allow senior management to review, analyze, and take action more quickly.

Benefits of an Executive Dashboard Visual – “at-a-glance” Identify trends / potential issues Benchmarking Alignment of goals, objectives and initiatives with institution strategic plan Better decision making – data vs. perception

Metrics and Key Performance Indicators Enrollment Processing Personnel Reporting Fund Management

Enrollment Percentage receiving merit based aid Percentage receiving need-based aid Percentage receiving Federal Pell Grant Full-time vs. part-time aid recipients Aid eligibility by program of study

Processing Students applying for aid ISIR’s received Students awarded Verification Loans processed Phone calls / emails Appointments – scheduled and walk-in

Personnel Turnover – professional / staff Case load – include current and prospective students Technology support Training needs Professional development

Reporting Requirements Common Data Set average loan indebtedness average percentage of need met FISAP average work-study earnings annual number of FAFSA filers

Fund Management This is the one guaranteed to always get the attention of the senior management team and ultimately the Board of Trustees - budget - fund raising

Fund Management Funding by source (federal, state, institutional) Funding by type (gift-aid, work, loan) Tuition discount rate Need-based funding Merit-based funding Historical analysis

Executive Dashboard Provide information relevant to your institution and your situation Present 5 – 9 items on any given report Do not just identify the issue – -provide information regarding the cause -offer solutions if corrective action is needed

Eileen Dills Associate Vice President for Student Eileen Dills Associate Vice President for Student Financial Services Queens University of Charlotte 704 337-2367 dillse@queens.edu