Laia Guinovart Sogeti Luxembourg Sogeti: Training activities at Statistical Institute of Catalonia (IDESCAT) March 2017 Laia Guinovart Sogeti Luxembourg Working Group "European Statistical Data Support" 25 April 2017

OBJECTIVES Increase the visibility of Eurostat’s data and related services Increase users’ knowledge in Eurostat data

Type of Training Activities 2 sessions of 2 hours General presentation

Updated Power point presentations THE PRESENTATION Updated Power point presentations Examples on-line Questions Practical part: exercises in group Hands-on workshops with prepared questions both on the local and global context

Public administration THE TARGET GROUPS Public administration IDESCAT: Staff of the body responsible for official statistics in the region of Catalonia SEC: Statistical and technical staff from other institutions and bodies of the Statistical System of Catalonia Hands-on workshops with prepared questions both on the local and global context

90 people turned up to the events (98 registered) THE AUDIENCE 90 people turned up to the events (98 registered) IDESCAT: 42 participants from all departments (production units, quality department and communication service) SEC: 48 participants. Technical staff The background existing knowledge of the Eurostat databases varied widely Hands-on workshops with prepared questions both on the local and global context

QUALITY MEASUREMENT Evaluation forms Compliments and general feedback from participants E-mails received after the trainings The practical exercises: a valuable tool which indicates the area for improvements and assesses comprehension of the subject Multiplier effect: users re-contact us, dissiminate information about our service

Participants’ evaluation 2017 Overall remark Excellent -16% Very good - 62% Good - 20% Quality of the instructor Excellent - 37% Very good - 59% Good - 4% Presentation Excellent -15% Good -18% Fair – 5% Contents Excellent -12% Good - 26%

Relevant topics appreciated by the participants Customizable tables download options - bulkdownload User support service Microdata RAMON & metadata Bookmarks Browse by theme

Participants expectations 100% longer sessions Computer room More detailed information Specialised Webinars Hands-on workshop

Conclusions The good coordination with the co-organisers contributed to the success Users were impressed with the possibilities offered by the website and all the available tools Co-organisers very interested in organising more training activities in the future: thematic webinars, specialised presentations and workshops Positive Impact on the User Support - Increasing number of e-mails received directly

Thank you for your attention! Laia