Current Smart Meter Status Methodology Oracle conducted telephone interviews with 151 North American senior-level electrical utility executives in April and May 2013. The sample consists of 136 U.S. and 15 Canadian responses1 Current Smart Meter Status 29% Completed a pilot program 24% Completed a partial rollout 47% Completed a full rollout to all customers/service points 1This report has a margin of error of ±7.95% at a 95% confidence level (NOT for external distribution) 2013 Survey: Respondent Job Titles .7% Owner or partner 2% President, CEO, or COO 2.6% CFO, Controller, or Treasurer 1.3% CIO or CTO .7% EVP or SVP 2.6% VP, Assistant VP, or Principal 16.6% Director of Customer Service 11.9% Director of Distribution 31.1% Director of Smart Grid or Smart Metering 30.5% General Manager or Managing Director 2013 Survey: Utility Size by Number of End-User Metered Customers 15% Fewer than 100,000 customers 43% 100,000 to 499,999 customers 15% 500,000 to 999,999 customers 27% One million customers or more 2012 report smart meter status question: Has your utility implemented at least one smart metering pilot program? Yes No (terminate) Unsure (terminate)