Verbal Intercultural Communication #1 Pick an unexpected title 边框RGB: 168, 224,55 SUICIDE RGB:165,226,92 HOW To RGB: 102,102,102 BG RGB: 28,30,29 #1 Pick an unexpected title #2 Use type confidently – don’t be a pussy

Rights, values, and needs SIGNIFICANT OF VERBAL COMMUNICATION What can go wrong? Rights, values, and needs

Important points to consider DEVELOP CULTURAL SENSITIVITY ANTICIPATE THE MEANING THE RECEIVER WILL GET CAREFUL ENCODING USE WORDS, PICTURES, AND GESTURES AVOID SLANG, IDIOMS, REGIONAL SAYINGS Language Culture

Language is a set of codes and symbols , So, What is language ? Language is a set of codes and symbols , along with the rules for combining them together.

Facilitation There is a connection between a person's personality traits and the ability to adapt to the host-country's environment—including the ability to communicate within that environment.

Words with different associated meanings “hahahahahahaha”

IT NOT MUCH DIFFERENT FROM: That must be what ‘music’ is supposed to be like

Language reflects the environment we live in, history, custom, values and so on, which are diverse in different cultures. So words that refer to the same object may have different associated（联想的） meanings. The culturally-loaded words and expressions are good examples showing the cultural influence on the meanings of words.

Associated meaning in Chinese Associated meaning in English Chinese word English word Associated meaning in Chinese Associated meaning in English 凤凰 phoenix symbol of fortune and queen symbol of renaissance 龙 dragon symbol of emperor symbol of evil 蝙蝠 bat symbol of fortune

Verbal communication styles

Norms and skills of verbal communication

Addressing Greetings Saying Goodbye Expressing Gratitude and Thanks

Examples Addressing English-speaking Countries: First Name China: Position- or Occupation-linked titles

Two key personality traits are openness and resilience. Openness includes traits such as tolerance for ambiguity, extrovertedness, and open-mindedness. Resilience includes having an internal locus of control, persistence, tolerance for ambiguity, and resourcefulness.

Creating Intercultural Competence Five specific skills that are obtained through education and experience

Mindfulness: the ability of being cognitively aware of how the communication and interaction with others is developed. It is important to focus more in the process of the interaction than its outcome while maintaining in perspective the desired communication goals. For example, it would be better to formulate questions such as "What can I say or do to help this process?" rather than "What do they mean?"

Cognitive flexibility: the ability of creating new categories of information rather than keeping old categories. This skill includes opening to new information, taking more than one perspective, and understanding personal ways of interpreting messages and situations.

Tolerance for ambiguity: the ability to maintain focus in situations that are not clear rather than becoming anxious and to methodically determine the best approach as the situation evolves. Generally, low-tolerance individuals look for information that supports their believes while high-tolerance individuals look for information that gives an understanding of the situation and others.

Behavioral flexibility: the ability to adapt and accommodate behaviors to a different culture. Although knowing a second language could be important for this skill, it does not necessarily translate into cultural adaptability. The individual must be willing to assimilate the new culture.

Cross-cultural empathy: the ability to visualize with the imagination the situation of another person from an intellectual and emotional point of view. Demonstrating empathy includes the abilities of connecting emotionally with people, showing compassion, thinking in more than one perspective, and listening actively.

Thank you https://www.bilibili.com/video/av613729/