Supporting your learners’ digital experience Sarah Knight, Student experience, Jisc 14/11/2016 #digitalstudent http://digitalstudent.jiscinvolve.org

Describe your digital learners Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Describe your digital learners 18/04/2019 Draw or describe your digital learners What technology do they use everyday? What technology do they use for their learning? What technologies do they use for collaborating, networking and sharing ideas their peers? 18/05/16

Jisc digital student projects Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Jisc digital student projects 18/04/2019 http://digitalstudent.jiscinvolve.org Phase 1 study reviewed students’ expectations and experiences of the digital environment at university and we spoke to 500 staff and students during our consultation (2013-2014) We conducted a review of practice in schools to identify likely incoming expectations (2014) In phase 2 we focused on FE speaking to 220 learners and 300 staff from colleges across the UK (2014-2015) In phase 3 we have spoken to over 100 learners from ACL, WBL, apprenticeships and offender learners (2015- May 2016) Phase 4 Online learners study, review of practice and speaking to students studying on online or partly online courses (2016) An initial study reviewed existing evidence about students' expectations and experiences of study in a digital environment. This includes both: digital environment generally e.g. wifi, IT support, access to devices and printers the study environment in its digital aspects e.g. how digital resources and media are used; what software students access, how they use their own devices and services to support learning The study also looked at how universities collect, manage and analyse such information locally, and how they engage students in a productive dialogue about their digital experience.  24/05/16 Supporting your learners' digital experience

Profile of a 2020 learner - City & Guilds View this video at https://www.youtube.com/watch?v=i_IwW8F7BEE https://www.youtube.com/watch?v=i_IwW8F7BEE 24/05/16 Supporting your learners' digital experience

Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Where are we now? 18/04/2019 Where is your college or provider on the digital continuum? Share your thoughts in the chat window Where is your college or provider on the digital continuum? 24/05/16 Supporting your learners' digital experience

In the chat window share when you do this and how you do this. Poll Do you gather your learners’ expectations and experiences of technology? Yes No In the chat window share when you do this and how you do this. 24/05/16 Supporting your learners' digital experience

What do our learners expect now? Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) What do our learners expect now? 18/04/2019 “Ask us what we need - we might just surprise you. I don’t feel the college genuinely engages us in decisions about technology” “I expect college to provide free access to a range of digital devices, services and software. I want to be using the software I’ll need at work.” “I expect modern, easy to find learning resources. How about making screencasts or videos available on the VLE?” “I want teachers who are digitally skilled, confident, and willing to hand over control to us to use familiar technologies in class” “I want support in moving beyond the basic functions of software and systems, and using things effectively” http://bit.ly/FEdigitalstudentoutputs 18/05/16 Realising the benefits of technology

The digital experience matters Learners' first experiences of colleges are often online: Learners compare their digital experiences and provision Many course experiences are now hybrid/blended Learners want to use their own devices and services to access, organise and record their learning Learners expect colleges to prepare them for employment in digital workplaces and life in a digital society Learners' sense of wellbeing and belonging are tied up with the quality of their digital access 24/05/16 Supporting your learners' digital experience

Learners want a say Learners in our studies saw the digital experience as an opportunity to contribute and get involved Digital engagement methods such as social media, padlets, twitter walls, vox pops etc are popular... … and once established can be used for other issues too Digital students are different – it is important that the experience of different groups is represented Learners can get involved in different ways e.g. advocate, researcher, representative, intern, change agent, project lead, buddy, mentor, designer... This is an issue which can help change relationships between staff and students 24/05/16 Supporting your learners' digital experience

Do you assess your learners’ digital skills? Yes No Poll Do you assess your learners’ digital skills? Yes No In the chat window share when you do this and how you do this. 24/05/16 Supporting your learners' digital experience

Developing your learners digital literacies Short guide: https://www.jisc.ac.uk/guides/developing- students-digital-literacy Longer guide: https://www.jisc.ac.uk/guides/developing- digital-literacies Useful resources: https://www.jisc.ac.uk/guides/developing- digital-literacies/supporting-students 24/05/16 Supporting your learners' digital experience

Empower students to develop the digital Blackburn college - Digipals Portsmouth college – Apple Ambassadors Sussex Downs College – Student digital leaders Barnet and Southgate College - DigiDesk initiative Leeds City College – digital leaders & involvement of SU Harlow College – digital ambassadors Prospects College of Advanced Technology - digital learning ambassadors Oldham College – digital leaders starting in Sept 16 http://bit.ly/jisc-partnership 18/05/16 Realising the benefits of technology

How can we gather our learners’ expectations and experiences of technology? http://bit.ly/FEdigitalstudentoutputs 24/05/16 Supporting your learners' digital experience

Jisc Learner digital experience tracker Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Jisc Learner digital experience tracker 18/04/2019 http://bit.ly/jiscdigidataservice The Learner digital experience tracker enables colleges and skills providers to: gather evidence from learners about their digital experience, and potentially track changes over time make better informed decisions about the digital environment target resources for improving digital provision plan other research, data gathering and learner engagement around digital issues demonstrate quality enhancement and learner engagement to external bodies and to learners themselves An initial study reviewed existing evidence about students' expectations and experiences of study in a digital environment. This includes both: digital environment generally e.g. wifi, IT support, access to devices and printers the study environment in its digital aspects e.g. how digital resources and media are used; what software students access, how they use their own devices and services to support learning The study also looked at how universities collect, manage and analyse such information locally, and how they engage students in a productive dialogue about their digital experience.  27/04/2016 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk

What our learners expect From Jisc Learner Digital Experience Tracker Pilot (2016), 24 institutions gathered nearly 11,000 student responses 12 FE and Skills providers including 2 specialist colleges gathered a total of learner 3,328 responses 61% of FE & Skills learners can access online course materials most of the time 55% of FE & Skills students can access personal information (such as grades and module choices) most of the time 82% of FE & Skills students agree that they get enough support to behave safely and respectfully online 18/05/16 Realising the benefits of technology

Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) What our learners say 18/04/2019 Students were asked about their use of digital resources within the last six weeks of teaching and learning: 45% had worked online with others e.g. via discussion boards, Facebook groups or Twitter 68% had produced work in a digital format 30% had created a personal record of their learning e.g. via a blog or e-portfolio 67% of learners said they get enough support to use their own device 18/05/16 Realising the benefits of technology

Findings – learning and teaching 68 % of FE learners believe that when technology is used by teaching staff it helps their learning experience 24/05/16 Supporting your learners' digital experience

How can we support online learners? What makes a successful online learner? Findings of the Digital Student Online learners’ expectations and experiences of the digital environment: http://ji.sc/onlinesurveyreport Scaling up online learning  jisc.ac.uk/guides/scaling-up-online-learning Curriculum design and support  jisc.ac.uk/guides/curriculum-design-and-support-for- online-learning Online learning readiness tool https://onlineready.jisc.ac.uk Watch out for our forthcoming webinar in January 17 12/10/2016 Student Experience Experts Group

Focus group process Learner profile Focus group process Card sort Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Focus group process 18/04/2019 Tools to support you: Learner profile Focus group process Card sort https://digitalstudent.jiscinvolve.org/wp/skills-study/key-outputs/ http://bit.ly/FEdigitalstudentoutputs 27/04/2016 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk

Card sort activity and learner profile 13/07/15 Enhancing your learners’ digital experience

Experiencing the card sort Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Experiencing the card sort 18/04/2019 Take the cards out of the envelope and lay them on the table so that all are visible Put the ‘theme heading’ at the top and after a group discussion, put the remaining cards in order of importance underneath the theme card If you want to add something to the existing cards, use a post-it If you don’t understand a card or consider it unimportant, put it back in the envelope Timed exercise keeps everyone on task Card themes: Access to technology Useful Skills Experiences Making good choices Timing Participating in the discussion is important to this exercise Listening to the students’ (or staff if used in staff training) discussion will give you a lot of information. Recording comments isn’t easy but it may be valuable. Taking notes at the time works as well. If you would like to look at the cards from another theme, just ask but please put first theme cards back in the envelope. 27/04/2016 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk

Benchmarking the student digital experience Jisc, NUS and TSEP http://bit.ly/digstudentbenchmark 18/05/16 Realising the benefits of technology

Digital students are different posters http://bit.ly/FEdigitalstudentoutputs

Enhancing the digital student experience postcards http://bit.ly/FEdigitalstudentoutputs

Share your ideas In the chat box: How could you use these approaches? Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Share your ideas 18/04/2019 In the chat box: How could you use these approaches? How would you like to see your college using any of these? At what level (course, college…?)? Who do you need to work with to make this happen? 25/02/16 Measuring your students'digital experience

Enhancing the student digital experience Online guide available from: https://www.jisc.ac.uk/guides/enhanc ing-the-digital-student-experience Now with findings from FE Digital Student project and 100 snapshots of current practice from colleges and universities http://digitalstudent.jiscinvolve.org/wp/ exemplars/fe-snapshot-case-studies/ Skills guide to be launched shortly 09/09/15 Enhancing your learners’ digital experience

Supporting FE and Skills with their use of technology The evolution of FELTAG: A glimpse at effective practice in UK FE and Skills updated June 2016 5 Senior leaders think pieces 45 case studies of practice Resources from Jisc and FE and Skills coalition partners Meeting of FE & Skills Coalition on 20 October on assessment and feedback Available from https://www.jisc.ac.uk/reports/the-evolution-of-feltag 12/10/2016 Student Experience Experts Group

Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) What one thing? 18/04/2019 What one thing will you do to engage your learners in active dialogue around their digital expectations and experiences Share your ideas in the chat window Modelling ways to connect with students – using a Text Wall 24/05/16 Supporting your learners' digital experience

Find out more… Digital Student #digitalstudent Sarah Knight Title of presentation (Insert > Header & Footer > Notes and Handouts > Header > Apply to all) Find out more… 18/04/2019 Digital Student #digitalstudent Sarah Knight Sarah.knight@jisc.ac.uk 18/05/16 Realising the benefits of technology