Accelerate Resolution

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Presentation transcript:

Accelerate Resolution ITSM Imagine the Possibilities TRANSFORM IT SERVICE MANAGEMENT Transform the impact, speed and delivery of IT An easy‑to‑use service portal makes it easy for end users to submit and track requests without making a call. Swiftly restore business-critical services with Major Incident Management. Gain control with complete IT service visibility, no infrastructure required. Take control of difficult legacy processes and tools with ServiceNow® software. With this solution, your new service desk is up and running fast with built‑in best practices and guided setup. Simplify Automate to Operationalize Accelerate Resolution Delivery Efficiently Leverage built-in machine learning to automatically categorize and route incidents. Boost agent productivity with single pane for everything including AI-assisted recommendations. ServiceNow’s easily configured portal provides users with a consumer‑like experience for requesting and tracking services. Gain control of your IT services fast with easy-to-deploy management solutions that grow with your business. Built-in dashboards and analytics provide real-time, actionable information to all IT agents, managers and executives Deflect Incidents Boost Customer Satisfaction With streamlined walk up support Empower employees and free up staff with 24x7 supporting using ServiceNow Virtual Agent For QUICK and Convenient Communication MOBILE-READY 12 1 Products to SERVICE- SHARED CLOUD MAXIMIZE CENTRIC SERVICE MGMT EXCELLENCE PLATFORM © Copyright 2019 ServiceNow, Inc. https://www.servicenow.com/solutions/improve-it-service-delivery.html