Knowledge management Module 5 knowledge sharing and COP

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Presentation transcript:

Knowledge management Module 5 knowledge sharing and COP Dr Jiangang Fei AUSTRALIAN MARITIME COLLEGE

Focus questions How does knowledge flow within an organisation? What are the roles of communities of practice in knowledge sharing? What are the main problems or concerns associated with virtual communities of practice? Beginning course details and/or books/materials needed for a class/project.

Identifying knowledge flows The social context of knowledge Individual vs. group vs. organisation Individual memory vs. organisational memory Knowledge creation in interactions Beginning course details and/or books/materials needed for a class/project.

Identifying knowledge flows Mapping Organisational structure Flat vs. vertical (or hierarchical) Single vs. multi- sites operations Domestic vs. multinational Beginning course details and/or books/materials needed for a class/project.

Identifying knowledge flows Mapping (cont.) Physical infrastructure: e.g. building (or office layout) Virtual environment: e.g. intranet, blogs Organisation: e.g. departmental relationship Individual networking Collective networking Beginning course details and/or books/materials needed for a class/project.

Identifying knowledge flows – a tool Social Network Analysis Mapping relationships and flows Measuring relationships and flows Identify patterns of interaction Through questionnaire and interviews Beginning course details and/or books/materials needed for a class/project.

Communities of practice Characteristics of COP Mutual engagement (common interests, connection, and contribution) Negotiation of a joint enterprise (purpose, above organisation) Shared repertoire (common understanding: stories, jargon, theories etc.) Reading 5.1 Beginning course details and/or books/materials needed for a class/project.

Virtual community of practice Communication takes place in cyberspace Lack of physical proximity between sender and receiver Useful for Geographically dispersed organisations The need for information technology Issues: lack of trust, lack of shared background knowledge and coordination Solutions to above: video conferencing, and emails The role of social media Readings 5.2 & 5.3 Beginning course details and/or books/materials needed for a class/project.

Knowledge sharing: the obstacles The notion that knowledge is property (ownership) – acknowledgement by maintaining the connection between the knowledge and the people Knowledge as power – reward K sharing rather than for what people know Uncertainty of the knowledge provider and recipient – through community building Organisational culture Beginning course details and/or books/materials needed for a class/project.

Knowledge sharing: the good and the bad Knowledge flows within an organisation (knowledge shared) Knowledge in-flows (externally from other organisations) – knowledge acquisition The bad: Knowledge shared when it should not be (within an organisation) – the issue of level of access Knowledge out-flows (externally to other organisations – knowledge leaking) Beginning course details and/or books/materials needed for a class/project.

Knowledge sharing: the good and the bad Channels of unintentional inter-organisational knowledge flows Personal network COP Implications to management Policies on intellectual property, copyrights Knowledge sharing, encourage or discourage??? Beginning course details and/or books/materials needed for a class/project.

Review Now return to the focus questions at the beginning of this module and consider whether you can answer them to your satisfaction. Beginning course details and/or books/materials needed for a class/project.