North South University Group Project Presentation BUS 251 Section: 5 Topic: Communication Process in Panshi Knit (Pvt). Limited

Introduction Effective communication can change the overall scenario of an organization. In order to run a business nicely one must know the basic tactics of communication. It is crucial to communicate effectively in negotiations to ensure the company achieve its goal. So we have chosen a company named Panshi Knit Ltd. to analysis their existing business communication process and strategies they follow.

Organizational Overview Considering the availability of skilled and cheap work force in Bangladesh the management of Panshi knit started their journey with the name of Panshi Knit Ltd. since 1994. Gradually it has expanded its production to knit and sweater sector. To start any export order development of Panshi Knit Ltd. the information, demands and details of export are exchange between the customer and merchandiser by communication process.

Organizational Overview Customer communicates with their requirements or expectations with seller by providing standard manuals and style specific documents like specific sheet, bill of materials etc. Moreover as we are informed by the HR Manager of Panshi Knit, communication with workers about their job responsibility in the Garments site is also formal. They do it by giving out contracts which are basically written communication with terms and condition.

Organizational Overview Mission: The mission of Panshi Knit Ltd. is to set a new benchmark in the field of ready made garments industry in Bangladesh, for their customers, stakeholders and employees. Vision: Their vision is to develop themselves as the No. 1 ready made garments factory in Bangladesh with their continuous labors. They will do this by assuring the highest-quality standards and keep the customers satisfied with materials and services.

Area of Research “To review Panshi Knit Garment’s business communication procedure, analyze existing communication system and probable recommendation”

Area of Research Internal and External stakeholders of the company Communication sectors Communicational skills they have Communication medium and tools Positive and negative communication procedure they use Recommend probable improvements on system

Methodology Primary Research Secondary Research Books Internet Interview: - HR Head, Md. Jamal Hossain - HR Manager, Muhammad Masum Billah - Workers Reporting Process Organogram Books Internet

Communication with the Stakeholders Internal Stakeholders Staffs- Notice board Whatapp Phone, email Workers- Verbal communication Workers’ welfare association Complaint box

Communication with the Stakeholders External Stakeholders Phone Email Letter

Business Communication System 1.Communication through employee welfare department: The workers can go to the welfare department and can tell about their problem verbally also they can give a written form of the problem. 2.Using notice board for communication: Notice board is a traditional medium of communication and it is very useful tool of communication process for Panshi knit garment.

Business Communication System 3.Digital communication through social media/internet: Panshi knit garment always tries to keep up date with modern technologies or social media for a better and effective communication process. 4.Confidential or secret communication: Panshi knit garment can keep secret with the confidential communications that’s why workers are very satisfied with the communication process.

Business Communication System 5. The system of registering the names of workers:They have their own register book where they always register the worker’s name, information, complains, numbers, time of complaining etc for keeping a record or prove. Mainly, the register book is used only for internal communication of Panshi knit garment.

Limitations Less Technological Advancement Slow Inter-dependent Communication Absence of Long-term Communication Goals Ineffective Orientation and Training Program No Prior Human Resource Planning

Recommendations Technological Advancement for better communication. Expanded media literacy. Making communication more Formalized. More participative communication process. Increase the number of complain box.

Recommendations Using English language for written form of communication. Implementing Social Intranet software. Using Social Media. Developing a website

Conclusion Beliefs in continuous improvement. Providing best quality product at a lower price. Employee and workers satisfaction.