Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting May 8, 2018

Performance Report Card Key Performance Indicator Standard Apr-18 FY18 On Time Performance ≥ 91% 93.5% 91.8% Excessively Late Trips ≤ 0.10% 0.03% 0.08% Excessively Long Trips ≤ 5% 4.8% 4.7% Missed Trips ≤ 0.75% 0.51% 0.69% *Denials ≤ 0% - 0.23% Access to Work On Time Performance ≥ 94% 96.1% 94.4% Average Hold Time (Reservations) ≤ 120 95 82 Calls On Hold > 5 Min (Reservations) 6.2% 4.3% Calls On Hold > 5 Min (ETA) ≤ 10% 5.4% 17.4% Complaints Per 1,000 Trips ≤ 4.0 3.2 3.4 *Preventable Incidents ≤ 0.25 0.20 *Preventable Collisions ≤ 0.50 0.69 *Miles Between Road Calls ≥ 25,000 37,703 *data not final

April Highlights Hosted the Federal Transit Administration for their Triennial Review of Access 4 staff members participated in the San Gabriel/Pomona Regional Center 7th Annual Emergency Preparedness EXPO

April Highlights Southern Region contractor implemented new service animal training for drivers Staff attended Driver Training at Eastern and Southern Regions Northern Region Contract Awarded to MV