Entering Dates of First Contact On the WIP screen Click on the required job number under the heading of job dates, this takes you to the edit job dates screen

First contact with the customer must be within 30mins Dates must to be entered in sequence Enter the dates and times of the calls and appointments into the correct fields. If you get no response or leave a voicemail, use the call logging boxes to add notes into the job history. First contact with the customer must be within 30mins Visit Booked- within 2hours for an emergency, 2 days for non emergency to meet SLA requirements