Evaluate Positive Interpersonal Skills in a Variety of Workplace Settings Career Management 2.02 – 2.03

Leaders Effective team leaders Listen to everyone’s opinion Delegate tasks (assign members tasks) Are accountable – they are willing to take credit & blame for their actions Leaders set the team’s goals and ensures the group progresses towards them

Teams Teams = a group of people who work together to set goals, make decisions, solve problems, and put ideas into action Teamwork = increased production/output Functional team = a group of people from one department working together Teams usually take more time to reach a decision than an individual does

Communication A message is sent from Sender to Receiver (s) Communication skills include reading & writing as well as speaking

Nonverbal Communication A person’s body language effects people’s understanding of a spoken message Often, nonverbal communication has the most effect on understanding what is said

Feedback at Work When given feedback, consider suggestions for improvement Use feedback as an opportunity to learn Sandwich Technique = Providing positive comments along with criticism, which makes feedback more effective

Conflict When talking to someone in conflict, use a private location Speak calmly Misunderstandings can be reduced by communicating clearly in writing Use “I” messages i.e. “I feel upset when you…”