Fixed Cost IT Management (Insert Company Name) Fixed Cost IT Management Productivity gains & cost savings for your IT support

Today’s Agenda Introductions Why Managed IT Makes Sense Business Needs Need to Reduce IT Support Costs Preventative Maintenance How Your Business Benefits Working with (XXXX) About Our Company

Why Managed IT Services Our Managed IT offering includes the following support mechanisms designed to improve service levels, response time and network health, while reducing costs and outages. Additionally it will improve your network health, let your employees focus on your core business, and reduce your overall associated IT costs. Network Monitoring Issue Remediation 24/7 Help Desk support On-site technical support when required On-line backup Anti-virus protection

Supports Your Business Needs Complete IT confidence Frees their staff to focus on their business Fully operational IT system 24/7 Secure & always available computing environment IT expertise – our core business Leverage our expertise to focus on your expertise Technology evolves quickly, it is our business to keep up Increased operational efficiency Ensures critical business processes & services are always available & perform as they should Up time means Savings on repairs Increased productivity Complete confidence – Peace of Mind You rely on your IT assets to operate your business, but maintaining and managing these investments can be costly, complicated and time consuming – distracting you from your core business activities and using up resources. At (insert company name), IT is our core business. We do this every day for clients such as yourself. We have the infrastructure and expertise in place to completely and confidently monitor and manage all aspects of your IT environment . Our solution automatically performs secure, comprehensive scans of your IT environment to gather real-time information about the health and performance of your assets – both hardware and software. This information allows us to be alerted about problems as they evolve. We can proactively monitor and manage anything with an IP address including…desktops, laptops, servers, switches, routers, firewalls, off the shelf and custom applications and more. We can also automatically detect spyware applications that rob you of bandwidth and make your machines run slow. IT Expertise -site your company’s infrastructure and capabilities (include the strength of the companies you are levering, ie: NOC, Help Desk) Increased Operational Efficiency By operating 24/7 and remotely we provide your company the best possible reliability for your IT resources at the best possible costs.

Supports Your Business Needs Rapid response & resolution time for all IT issues A 24/7 service delivers response & resolution more efficiently & more quickly than on-site-only support Eliminates the cost of an onsite service call & the time wasted waiting for the engineer to arrive Means your system is available when you need it Regularly scheduled preventative maintenance Resolves small issues before they become big problems Keeps systems performing like they should Our Support Plan includes ongoing 24/7 monitoring that catches problems and resolves them before your team sees them. This means no disruption to your team. Preventative maintenance is regularly performed to ensure your IT assets are performing at their peak and any small issues are resolved before they impact the user experience.

Need To Reduce IT Support Costs Direct IT Cost Savings Proactive hardware & software maintenance eliminates costly emergency/critical repairs Allows you to budget IT costs Predictable flat monthly fee Work is mostly performed remotely, saving you the cost of a service call Improved productivity 24/7 Monitoring identifies issues automatically We begin remediation immediately Minimizes lost productivity Preventative maintenance prevents problems from occurring Building your own NOC infrastructure to monitor and remediate IT issues is not your core business. IT support is our core business. We have a team of dedicated, highly competent and certified IT experts that stay on top of new technology and your network on a 24/7 basis. And, we deliver this in a fashion that is not only more efficient and secure for your company, but will dramatically reduce your IT costs. This is how we do it: We wrap all the services you will need into one comprehensive service plan that results in an overall lower cost of owning and supporting IT. This helps you avoid the large, unplanned for expenses that are typically associated with unscheduled downtime; while allowing you to predictably forecast your IT expenses for the year. We deliver a customized support plan, that wraps all services, remote and onsite, into one, fixed, monthly fee. This allows you to accurately predict your annual spend on IT costs. I’d like to review the on-site costs you incurred with us last year, to show you how this model drives your IT costs down while providing more proactive service and maintenance of your assets.

24/7 Services Delivers ROI Direct dollar savings resulting from fixing small issues before they become big problems Virus scanning preventing infection saves the expense of removing the virus Patching servers means solving security holes before they are exploited Recovered productivity that would be lost to down time If a critical service is down then employees cannot be productive NOC services deliver ROI to you in two forms: Direct dollar savings from preventative maintenance and efficiency of remote service delivery Recovered productivity that would be lost to downtime that is now avoided due to the NOC service In the next slide we will quantify the projected direct dollar savings you will see for the coming year based on your historical IT costs. Then, in the following slide we will look at the cost of downtime.

Your Direct Dollar ROI Preventative maintenance Efficiency Servers – MBSA scan/patch, EXBPA, ADHC & virus updates Desktops – Temp file deletion, disk defrag & virus update Efficiency 24/7 remote remediation Use the ROI calculator (available from www.ingrammicro.com/seismic) to calculate the ROI this specific customer will see and enter it in this table. To do this review the previous 12 months of billings and identify all the break fix work that was done. Enter that as Services Billed in the calculator, then review each charge and estimate what percentage would have been saved by preventative maintenance and enter it in the % Savings box. Then estimate the percentage saved due to the efficiency of 24/7 and remote fix, i.e. they do not need to pay for you to go onsite. Then enter price you are proposing to them for the service. This price should be set such that it delivers a healthy margin to you as well as a good ROI for the customer. You might need to test a few price levels in the calculator to arrive at a good number. Then transfer the numbers to the table above to present to the customer. When presenting simply walk the customer through the steps you took to arrive at the numbers. Services Billed Previous 12 Mos. % Savings Total Savings Service Annual Cost Projected Net Savings Preventative Maintenance Efficiency $20,000 40% 10% $10,000 $6,000 $4,000 ROI = 66%

Downtime Costs Based on national average of $42/hour/employee This chart shows the actual dollar cost of three hours of downtime to companies of various sizes. The calculation is made on a US average of $42 per hour full loaded labor cost for a professional employee. Use this chart to help demonstrate to a customer the actual dollar cost to them of down time. Be sure to point out this is the dollar cost of the labor component only and does not include any lost productivity, which is much higher. In your research for the customer in the previous slide try to quantify how many hours of downtime they experienced over the previous year, then using this chart you can estimate with them the cost of that downtime. Be sure to also discuss the opportunity cost of the lost orders etc. resulting from the downtime.

24x7x365 Monitoring & Remediation Remotely monitor servers & network devices 24/7 Detect any issues immediately Upon detection begin remediation Resolve the issue with little on no impact on your company’s operation Full reporting on all alerts & actions performed Much more This slide shows some of the elements of the monitoring and remediation performed under the service. Typically your customer will be less interested in the specifics, but you want to use this slide and the next slide to establish the vast number of things the customer will receive as part of the service and that these tasks when performed regularly and properly will result in a better performing and more reliable IT environment that will cost less to manage in the long run.

Preventative Maintenance Daily health checks Anti-virus protection & updates System security patches & updates PC/Notebook performance tuning Configuration management Back-up verification Consulting recommendations Asset management & reporting Much more This slide shows some of the elements of preventative maintenance performed under the service. Typically your customer will be less interested in the specifics, but you want to use this slide and the previous slide to establish the vast number of things the customer will receive as part of the service and that these tasks when performed regularly and properly will result in a better performing and more reliable IT environment that will cost less to manage in the long run.

How Your Business Will Benefit Your system is always ready when you need it Control & predict IT budget Demonstrated ROI Secure your business from hackers, viruses & spyware Gain a virtual IT department working 24/7 Reduce your pain – issues are resolved before your team ever sees them Quarterly business reviews with pertinent real time reporting Focus on running your business – Leave your network to us This slide is an opportunity to really drive home the benefit and the value of the service. We eliminate your IT problems and keep you system running so it are ready when you need it. This service is aimed at reducing your costs, improving your efficiencies and mitigating your business risks and is always focused on keeping your organization productive. We will host a quarterly business review where we will deliver pertinent reports regarding the health of your network.

Strength of our Services 24x7x365 Help Desk with over 120 techs to answer clients questions 1,100+ clients presently using the Help Desk supporting 500,000 calls annually 18+ years providing Help Desk support services 24/7 NOC with three global locations 2,000+ businesses currently being supported 250 Technicians to support our clients IT infrastructure 8+ years providing NOC services Tier 4 Back-up centers with 3 redundant sites Customize this slide to highlight the strengths of you company. Be sure to illustrate the various services and capabilities you have that might be of value to the customer.

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