Servant Leadership

The Servant as a Leader ~Robert Greenleaf “Do those served grow as persons? Do they while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? A true natural servant reacts by listening first.” Is servant leadership one of those new concepts in leadership? No – it is the original concept in leadership found in Christianity, ancient Confucianism, Buddhism, ancient Greece and is the basis of most philosophies and religions. It is also what our founding fathers considered when they built the constitution around Public Servants – all of us. Our jobs at all levels can be found in this slide – do those around grow? Do those around us become healthier, wiser, freer, etc? Think about the opposite of each of these statements? Do I tear people down? Do I limit their human capacity to grow? Do I talk first or listen first? Do I demand compliance, - or create an atmosphere of helpfulness?

Gallup Employee Engagement Questions Q01.  I know what is expected of me at work. Q02.  I have the materials and equipment I need to do my work right. Q03.  At work, I have the opportunity to do what I do best every day. Q04.  In the last seven days, I have received recognition or praise for doing good work. Q05.  My supervisor, or someone at work, seems to care about me as a person. Q06.  There is someone at work who encourages my development. Q07.  At work, my opinions seem to count. Q08.  The mission or purpose of my company makes me feel my job is important. Q09.  My associates or fellow employees are committed to doing quality work. Q10.  I have a best friend at work. Q11.  In the last six months, someone at work has talked to me about my progress. Q12.  This last year, I have had opportunities at work to learn and grow.

The Servant as Leader - James Autry The Five Ways of Being BE Authentic BE Vulnerable BE Accepting BE Present BE Useful

1. Be Authentic One hat Genuine Bona Fide The Five Ways of Being 1. Be Authentic One hat Genuine Bona Fide The same at work, at play & at home Integrity even when painful Based on spirituality from many philosophies and religions – Dr. Robert Greenleaf Center for Servant Leadership in Indiana. A person of integrity does not have divided loyalties (duplicity). They are not just pretending (hypocrisy). They can be identified by single mindedness. They have nothing to hide and nothing to fear. Their lives are open books. Service is the price we pay for citizenship Requires courage and Self-confidence Aristotle – Virtue, courage, temperance, prudence, moderation, Teams are full of people with ½ an idea looking for the other ½ Managers concentrate on doing things right, leaders on doing the right thing Tell me about a person who you see as being authentic – Doug Allen Servant Leadership - James Autry

2. Be Vulnerable Open Share yourself Show your passion The Five Ways of Being 2. Be Vulnerable Open Share yourself Show your passion Show your courage Be honest with your feelings Who do you know that illustrates vulnerability – my parents – story of heroism Diane Keaton Servant Leadership - James Autry

3. Be Accepting More than approval Sense of inclusiveness The Five Ways of Being 3. Be Accepting More than approval Sense of inclusiveness Don’t be derailed by irrelevant issues Embrace creative conflict Receive willingly Who do you know that illustrates accepting? Howard Shultz – Colin Powell - Ghandi Servant Leadership - James Autry

The Five Ways of Being 4. Be Present Doing two things at once is often being twice as inefficient at both Listen actively Be centered Being efficient is not the same as being effective Focused Who do you know that is always present? John Hickenlooper – Jim Donald – Launi Skinner Servant Leadership - James Autry

5. Be Useful Execute Be a resource to those around you Let go of Ego The Five Ways of Being 5. Be Useful Execute Be a resource to those around you Let go of Ego Do it with love Utility with purpose Who is useful – Thomas Edison set a goal of an invention every 10 days and a major one every 6 months – has 1093 US patents and 2000 foreign patents When you need something done – look for the busiest person you know Servant Leadership - James Autry

The Servant as Leader - Exercise The Five Ways of Being BE Authentic BE Vulnerable BE Accepting BE Present BE Useful In your teams, please tell stories where you have seen one of the Servant Leadership Five Ways of Being in practice in your department. Each team will report back to the whole group.

Key Changes At Passages Skill Requirements —the new capabilities required to execute new responsibilities Time Applications —new time frames that govern how one works Work Values —what people believe is important and so becomes the focus of their effort Manage Self Manage Managers Business Manager Manage Others Functional Manager Passage One Passage Two Passage Four Passage Three Adapted From: The Leadership Pipeline; Ram Charan, Stephen Drotter & James Noel

Leadership Pipeline - Key Principles Each transition requires new learning (and “unlearning”) New skills, behaviors and results New values Different time allocation Development is cumulative Successful development at one transition enhances probability of success at next transition Incomplete development, or skipping a transition, can hinder success at next transition The pipeline may become clogged, blocking the flow of talent Downward pressure on the pipeline Development of leaders is compromised