1. Introduction Barry Pitts, Director of Business Development My organisation Staffordshire Housing Group My session A local housing provider’s approach to the wellbeing of its customers.

2. Who we are

3. What we do Housing management, Regeneration, Arch housing support, Development, Maintenance, Retirement villages, Revival work

4. Our customers

5. Customer demographics Over age 65 2011/12 SHG tenants = 40% = 1120 Revival = 85% = 2000 Dementia profile = 300 people suffering from dementia = 200 people main carer

6. Challenges Accommodation that meets needs Increasing care needs Isolation Poverty

7. Ageing well strategy Strategy that is driven by outcomes Outcomes that have been developed with our older customers (co-production)

8. What customers want

9. Outcome measures

10. SHG Response

11. Wellbeing & independence Supporting people as they experience life changes and events Support and care services Keeping people connected People Facilities Services

12. The way we do things Bradeley Village “I really enjoy being involved ... Everything is run in line with a proper company and the profits are spent on residents”

13. The way we do things Live and Learn

14. The way we do things Men from Sheds A volunteer handyman service where retired tradesmen help others with small jobs