Community Gateway Association (CGA)

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Presentation transcript:

Community Gateway Association (CGA) Karen Perry Head of Community Empowerment Community Gateway Association

Our application… Our application to be a co-regulatory champion was focused on the core principles of the Gateway model Gateway is an alternative method of co-regulation that puts tenants and communities at the heart of our organisation

The Gateway Story… background stock transfer - Nov 05 membership organisation empowerment strategy built into our rules

Residents take the lead… shareholders & AGM GTC & CGA Board action & focus groups workshops & road-shows walkabouts & taskforces community studies & more…

Developing scrutiny… action groups focus groups mystery shopping complaints panel scrutiny panel

Some outcomes & impact… closure of offices caretaking service community safety team contract procurement improved service standards improved void conditions improved adaptation service

Continuous improvement… GTC residential scrutiny workshop sub-area involvement scrutiny programme

Questiontime… Any Questions?

Contact details:- Peter Ingham, CGA Board member peter.ingham@communitygateway.co.uk Gill Lawson, CGA Board member gill.lawson@communitygateway.co.uk Karen Perry, Head of Community Empowerment karen.perry@communitygateway.co.uk Tel 01772 268038