Quality and the Learning Journey

Quality Matters Do numbers matter?

The Situation The Idea Strategic Measure on number attended Delivering process driven presentations Gaining trust and stakeholder buy in The Idea To change perception around quality Empower staff to be trainers Gain student opinion Review current training offering Bring Staff together

How has it been successful?

Students Colleagues Bronze - role specific, now they want more! Silver training – Choose your development path Taking on board their views through feedback surveys and Its what Students want! Student Trainer Programme developing from one tier to two Brought everyone together Staff receive less questions about the basics Now bench mark stats, we didn’t before Clear evaluation structure – Development Coordinators have access Anecdotal feedback from Halls – relationships improved

1. Now have structured Evaluation 1. Not using Insight! 1. Now have structured Evaluation 2. Stakeholder Relationships 2. Ensuring everyone in the loop and part of the process 3. Enough Time 3. Scheduling everything to get it in! – Advance Notice 4. Going at the Organisations Pace 4. Being patient and re-prompting at appropriate times 5. Quality of Volunteers 5. Senior trainers and training by session creators 6. Barriers from staff as well as technology 6. Understanding individual need and teaming up with other Unions

Take home messages

Utilise Insight Team – Foundation for making change Engage all Stakeholders and understand the needs of both staff and students Invest in your engaged students They want to give back to the SU Utilise their skills and ideas