Putting Crisis Management to Work Experiences during the Con-Ed Steam Explosion July 2007

Putting Crisis Management to Work – An experienced view Long Island Rail Road, Great Neck Station - July 18, 2007, 9:00 am

Putting Crisis Management to Work – An experienced view Lexington Ave and 41st Street, July 18, 2007, 6:00 pm

Putting Crisis Management to Work – An experienced view Con-Ed Steam Explosion: Key Lessons Back-up for decision process Keep staff informed - Our automated call out plan worked well Staff responsibilities during an event Use all available sources for information Take care of your Human Resources Have a plan for getting back into the office

Putting Crisis Management to Work – An experienced view This crisis was the stage for our Business Continuity Program to demonstrate its value. Used effective management skills to manage our response to this crisis and back to normal operations