Evaluation Concepts

Overview Concepts Evaluation Reporting

Concepts Working Definition Effective evaluation is an accurate assessment of individual performance

Working Definitions, continued Concepts Working Definitions, continued Reporting: action(s) to take note of a subordinate’s performance (or behavior) Formal reporting (in writing) Informal reporting (verbal)

Concepts TYPES OF EVALUATION TYPES OF REPORTING

EVALUATION

Tenets Establishing Effective Standards Observing Measuring

Evaluation EXAMPLE OR NOT? “Become a quality typist” “Within 4 months, be able to type 35 words per minute with three or less mistakes.”

“Successfully complete all volumes of CDCs” Evaluation EXAMPLE OR NOT? “Successfully complete all volumes of CDCs” “Attain at least a 70% on all volume review exercises of CDC’s in six months”

Uses for Evaluation Worker Meeting Standards Worker Not Meeting Standards Track Typical Performance Deciding Work Assignments

Pitfalls for Evaluation Ratability Relevancy Variability Personal Bias/General Impressions Currency Logic

Reporting Informal Formal

“ I watched you help that customer and you did a great job.” Reporting EXAMPLE OR NOT? “ I watched you help that customer and you did a great job.” “I noticed the compressor you changed last night was done in record time. The maintenance was flawless, but there was a problem with the paperwork. Please be sure to sign the card before you send it in.”

Uses for Reporting Let workers know where they stand Provides a record of performance

Pitfalls of Reporting Positive or negative anticipation One-way communication Abstract reports Reports without data

Summary Concepts Evaluation Reporting