Better Workplace Conflict

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Presentation transcript:

Better Workplace Conflict Tony Fell, The Zalt Group

How you approach Workplace Conflict impacts YOUR Club! Deal with incivility or the costs are high.

Manager’s approach to robust conversations Your Effectiveness Manager’s approach to robust conversations Subordinate’s perception of Manager & Workplace Impact on Productivity Thrive Relationships are a strategic advantage Leverage Great Manager & Great Workplace x10 Lead X6 Survive Managing Confront They could be better, we could be better, coming to work is OK X2 Clumsy X0 Struggle Causing dysfunction Avoid What an idiot!!! This place is pathetic! -x2 Antagonise -x8

The Art & Science of dealing with Workplace Conflict

Costs of Workplace Conflict

Dealing with incivility…

Most common reasons for not dealing with Workplace Conflict Concern about the others response Fears of the impact on the relationship I haven’t got time It’s not my priority It’s not my job I don’t know how It’s hard

Dealing with incivility scenario Your Club Manager keeps cutting an experienced staff member off. They are not aware they are doing this. Everyone has been talking about it in the lunch room. Someone raises it with you and says “You’re the boss!! Do something!” What could “possibly” go wrong?

This is the art and science of difficult conversations Choices reduce drama Be Deliberate This is the art and science of difficult conversations

Conflict Preparation Mindset Skill Process

Conflict Preparation – Choices… Mindset Framing Clarity on escalation Take responsibility Positive Problem solving Closing matters off Logistics – where, when, how, set up Food Listen Know your audience Resetting group behaviour Preparation Clarity of purpose & desired impact Induction How skilled are supervision Agenda

Dealing with incivility scenario Your Club Manager keeps cutting an experienced staff member off. They are not aware they are doing this. Everyone has been talking about it in the lunch room. Someone raises it with you and says “You’re the boss!! Do something!” What could “possibly” go wrong? Plan it!

Top 3 Takeaways

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