Learning to Communicate

Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically Chapter 1, Lesson 1

Lesson Overview How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication? Chapter 1, Lesson 1

Quick Write Have you ever been in a situation where you thought that someone just wasn’t listening to you? What happened? How did you think and feel? What did you do? Write a few sentences to describe your reaction. Chapter 1, Lesson 1

Communication Process The Communication Process From Hersey, P., Blanchard, K. H., & Johnson, D. E. (2001). Management of Organizational Behavior: Leading Human Resources. Eighth Edition. Upper Saddle River, NJ: Prentice-Hall, Inc., p. 301. Chapter 1, Lesson 1

Encoding, Channeling, Decoding Encoding turns a message into symbols that have meaning for the receiver Channeling puts an encoded message into medium of delivery Decoding translates the encoded message into meaning for you, the receiver Chapter 1, Lesson 1

Encoding and Decoding Chapter 1, Lesson 1 Graphic courtesy of Clipart.com Chapter 1, Lesson 1

Communication Cues Signals that accompany sender’s verbal message Nonverbal communication Cues may include: gestures facial expressions eye behavior movement Chapter 1, Lesson 1

What communication cue is expressed here? Chapter 1, Lesson 1 Photo courtesy of Thinkstock Images

Barriers to Communication NOISE External Background noises, television turned on, other people, telephone ringing Internal Daydreaming, fidgeting, hunger, sleepiness, anxiety Chapter 1, Lesson 1

Feedback Feedback is the receiver’s response to the sender’s message Feedback can be positive or negative Feedback can indicate that your receiver got the message and whether it was understood Feedback may indicate that the receiver needs more information or clarification Chapter 1, Lesson 1

Importance of Feedback Feedback closes the communication loop SENDER RECEIVER MESSAGE FEEDBACK Chapter 1, Lesson 1 Graphics courtesy of Clipart.com

Improving Communication Focus your message Plan what to say; know your goals and audience Magnify the listener’s attention Make the message relevant to the receiver’s point of view Penetrate barriers Use specific and concrete language Listen actively Listen to understand meaning; hearing isn’t enough Chapter 1, Lesson 1

Review Communication—creation and sending of information, from one person to another The communication process involves senders, receivers, encoding, channeling, decoding, and feedback Feedback helps the sender know if the receiver got the message correctly Communication cues are nonverbal signals that add to the message Chapter 1, Lesson 1

Review Noise is anything that interferes with communication Noise can be internal, in which the receiver distracts him or herself Noise can also be external, in which outside distractions and noises interfere Therefore, feedback is critical to ensure that noise has not interfered with the message and that the receiver accurately interpreted the sender’s meaning Feedback closes the communication loop, or process Chapter 1, Lesson 1

The Steps to Improve Communication Review The Steps to Improve Communication Focusing the message Magnifying the listener’s attention Penetrating barriers Active listening Chapter 1, Lesson 1

Summary How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication? Chapter 1, Lesson 1

Next Done—the process of communication Next—how to be an effective listener Chapter 1, Lesson 1 Graphic courtesy of ClipArt. com