Improving Access to Care and Achieving Health Equity for People with Serious Illness: Patients, Families, and Clinicians Darci L. Graves, MPP, MA, MA CMS.

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Presentation transcript:

Improving Access to Care and Achieving Health Equity for People with Serious Illness: Patients, Families, and Clinicians Darci L. Graves, MPP, MA, MA CMS Office of Minority Health April 4, 2019

Patients, Families, and Clinicians

The single biggest problem in communication is the illusion that it has taken place - George Bernard Shaw

Defining Culturally and Linguistically Appropriate Services (CLAS) Services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs and employed by all members of an organization (regardless of size) at every point of contact. U.S. Department of Health and Human Services, Office of Minority Health. (2001).

Examining Culture Race and Ethnicity Language Geography Sexual Orientation and Gender Identity Ability and Disability Religion and Spirituality Socioeconomic Status Services that are respectful of and responsive to individual cultural health beliefs and practices, preferred languages, health literacy levels, and communication needs… https://www.chcs.org/media/CHCS-Population-Diversity-in-Medicaid-MLTSS-08-22-16.pdf Graves, 2001

Information is giving out; communication is getting through. - Sydney J. Harris