Belgium Kris Blancke Attaché Chancery of the Prime Minister Agency for Administrative Simplification

Approach of Administrative Burdens of Citizens in Country Only Once: Project on use of data stored in National Register of persons and on use of eID Number of projects with crossroad bank social security Objective: less information obligations for citizens Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

Approach of Administrative Burdens of Citizens in Country Leading departments: Agency for administrative simplification (federal) Steering committee: employers, employees, other administrations and representatives of ministers Minister of public affairs 10 experts – 5 support Wetsmatiging (Flemish region) Easiwal (Walloon region) Cellule pour la Simp. Adm. Et e-government (Brussels region) Please indicate in a 5 or 6 points: In which way is the reduction of administrative burdens for citizens organised? Which department is leading? Who is politically responsible?Size of the team? Is there an independent committee involved? 3

Approach of Administrative Burdens of Citizens in Country SCM Contact point Please indicate in a 5 or 6 points: What kind of methodology is currently being used to measure or to get insight into administrative burdens for citizens? (e.g. citizens complaints, SCM, journey mapping). What services/legislation cause high administrative burden for citizens? 4

Approach of Administrative Burdens of Citizens in Country Simplification: Declaration of birth Marriage Divorce Declaration of decease Other minor simplifications Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5

Expectations of learning group: Exchange of best practices Joint projects (cross border issues, European issues,...) Benchmarking Please indicate in a 5 or 6 points: What do you expect to learn from the participation in the learning group and what kind of results do you expect? 6