1 BPM and Enterprise Architecture Society for Information Management September 8, 2009

2 2 Business architecture serves as the basis for IT architecture alignment Must read: Enterprise Architecture as Strategy by Jeanne Ross, Peter Weill and David C. Robertson Harvard Business School Press 1.Define your organizations operating model 2.Implement the model using enterprise architecture 3.Navigate stages of EA Maturity

3 Defining the Operating Model GGU Student Lifecycle LEADADMITTEDAPPLICANTENROLLEDGRADUATEALUMNIDONOR Who does it? Where do we intervene? Where are we headed? What information do we use?How do we respond? What are the rules?

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5 What Who Which Where Application Integration Data Business Architecture Information Architecture

6 GGU Component Model GGU.EDU (extranet) GGU4YOU (intranet) Student System CRM System External Tier Interface (Middleware) Tier Presentation Tier Business Process Machine Enterprise Service Bus Web Application Framework intermediation between enterprise applications business services components middleware Human task management Service orchestration

7 GGU Component Model GGU.EDU (extranet) GGU4YOU (intranet) Student System CRM System External Tier Interface (Middleware) Tier Presentation Tier Business Process Machine Enterprise Service Bus Web Application Framework intermediation between enterprise applications business services components middleware Human task management Service orchestration

8 8 Service 1 Service n Business Components EJB Web Services BPM Provider N Provider 1 Enterprise Service Bus Providers could be FTP, SFTP, HTTP, HTTPS, JDBC, SOAP, JMS, Sockets, , etc. ESB Component

9 9 BPM COMPONENT

10 Process Dashboard page User Maintenance page Login Screen User Details Page Retention Event Applicant Registration Task Mgt. Page Retention Event BAM View Page Display Statistic about Process Role: Administration Role: Enrollment Manager Role: Retention Manager Commit Leave page Edit User Details Resolve task Commit Web Application Framework Component

11 Process Innovation involves changing the model Process Improvement Process Redesign Process Reengineering Process Innovation

12 PEOPLE OPERATIONS DEVELOPMENT ENTERPRISE APPLICATIONS INFRASTRUCTURE OPERATIONS DEVELOPMENT ENTERPRISE ARCHITECTURE INFRASTRUCTURE Infrastructure Architect Enterprise Architect Application Architect Business Analysts LEGACYCURRENT