One Person Payroll Department

Speakers Michelle Clawson, CPP Global Payroll Manager Driscoll’s, Inc. Larry White, CPP Director of Payroll Training American Payroll Association The Speakers/Panelists slide is only to be used for introductions during your presentation. Add additional speaker slides if needed. The header is White text on a Red background.   NOTE: if your PowerPoint is used as the handout, hide or delete this slide for the handout submission since speaker information will appear on the handout cover page.

Time Management 4

Time Management Tasks and processing

Time Management Meeting deadlines

Additional management requests

Taking time off

TRAINING

Training Staying up-to-date

Training Training your backup

Keeping your education current Training Keeping your education current

Knowing your resources Training Knowing your resources I NEED HELP!

Training Free training

Preparation

Preparation Well Written Procedures

Communicating expectations to management and employees Preparation Communicating expectations to management and employees NOW HEAR THIS!

Preparation

Preparation S E P A R A T I O N of duties

Preparation

Proactive communication with key partners

Year end planning and preparation

Confidentiality 23

Allowing others access to information Confidentiality Allowing others access to information

Confidentiality Unattended office space

Confidentiality Being aware of your surroundings

Regulatory requirements Confidentiality Regulatory requirements

Being aware of what’s visible in your workspace Confidentiality Being aware of what’s visible in your workspace

Proper disposal of confidential documents Confidentiality Proper disposal of confidential documents

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Customer Service Meeting Expectation

Customer Service Defining a Time Frame

Customer Service Follow Up

Customer Service Empathy

Customer Service Communication skills

Customer Service Going the extra mile

Customer Service Fixing mistakes

Stress and Anxiety 38

Stress and Anxiety Sharing the load

Stress and Anxiety Delegation

Stress and Anxiety Taking a break

Stress and Anxiety Find humor

Stress and Anxiety Organization

Stress and Anxiety Creating a pleasant environment

Stress and Anxiety Take care of yourself

Uncharted Circumstances

Uncharted Circumstances Something that nobody else has experienced

Thank You!