ANNUAL TARGET REPORT AGM 12TH SEPTEMBER 2018.

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Presentation transcript:

ANNUAL TARGET REPORT AGM 12TH SEPTEMBER 2018

Repairs & Maintenance Ref. Indicator Actual 2013 Target 2014 Indicator PHA Results 2017/18 National Results 2017/18 PHA Target 2018/19 Average time taken to complete emergency repairs – Hours  1 hr 19 mins 4 hrs 4 hrs. Average time taken to complete non-emergency repairs – Working days  3 days 6 days 7 days % Reactive repairs completed right first time 99.5% 92.2% 99% % Properties requiring gas safety record completed by the anniversary date 100% 99.9% % Tenants satisfied with the Repairs and Maintenance service 95.2% 92.1% Percentage of approved applications for medical adaptations completed 90% 84.3% % Reactive Repairs Pre-Inspected  14% n/a 10% % Reactive Repairs Post Inspected 12% Tenant emergency repairs = 382 Tenant non emergency = 1165 Total tenant repairs in the year = 1547 Total other repairs = 499 Total repairs = 2046 Right First Time = 1159 of 1165 Gas records = 482 Ten sat = 252 responses Satisfied = 240, Neither = 6, Dissatisfied = 6 Adaptations 2017 £20,000 18 completed 31st March of 20 completed April Pre-inspects = 217, Post inspects = 186 Ref. Indicator Actual 2013 Target 2014 A7   % Stock meeting Scottish Housing Quality Standards 97.56% 100% A11 Average time taken to complete emergency repairs – Hours 1.5 hr. 4 hrs. A12 Average time taken to complete non-emergency repairs – Days 2 days 6.5 days A13 % Reactive repairs completed right first time 98.99% A15 % Properties requiring gas safety record completed by the anniversary date A16 % Tenants satisfied with the Repairs and Maintenance service 97.71% P1 % Reactive Repairs Pre-Inspected 27.5% 10% P2 % Reactive Repairs Post Inspected 17.5% 6 % Cyclical Works Completed 88% 7 Current Tenant Recharge Repairs Balance 2,612 2,000 8 Former Tenant Recharge Repairs Balance 3,979 3,500

Housing Services Ref. Indicator Actual 2013 Target 2014 Indicator PHA Results 2017/18 National Results 2017/18 PHA Target 2018/19 % Antisocial behaviour cases reported & actioned within locally agreed targets 100% 87.9% % Rent lost through properties being empty 0.11% 0.7% 0.25% Average length of time taken to re-let empty properties 7 days 30 days % Lets to Provanhall tenants and Provanhall waiting list applicants 66% N/A 60% % Lets to homeless applicants 21% 30% % Lets to waiting list applicants 13% 10% Average length of time to process Applications for Housing 2.5 days 10 days % Actual Rent Arrears 2.19% 2% ASB Complaints – 72 Lets – 29 233 HAF’s Ref. Indicator Actual 2013 Target 2014 A7   % Stock meeting Scottish Housing Quality Standards 97.56% 100% A11 Average time taken to complete emergency repairs – Hours 1.5 hr. 4 hrs. A12 Average time taken to complete non-emergency repairs – Days 2 days 6.5 days A13 % Reactive repairs completed right first time 98.99% A15 % Properties requiring gas safety record completed by the anniversary date A16 % Tenants satisfied with the Repairs and Maintenance service 97.71% P1 % Reactive Repairs Pre-Inspected 27.5% 10% P2 % Reactive Repairs Post Inspected 17.5% 6 % Cyclical Works Completed 88% 7 Current Tenant Recharge Repairs Balance 2,612 2,000 8 Former Tenant Recharge Repairs Balance 3,979 3,500