UBL Informationssysteme GmbH Computer Services Business challenge To safeguard market share, managed services providers must go above and beyond service level agreements with clients. UBL sought greater insight into its storage platform to ensure it could deliver. Transformation UBL stepped up visibility of storage resources with IBM® Storage Insights, enabling ongoing optimization of performance, better resource utilization and easier troubleshooting. “IBM Storage Insights gives us a fast, effective overview of our storage environment, which includes hundreds of storage systems. It helps us to provide the responsive managed services that power business growth.” —Andreas Kaufmann, Storage Team Leader, UBL Business benefits: Enables consistently short response times, keeping customer satisfaction high Enhances storage planning, helping UBL to prepare for growth and control costs Simplifies access to support, enabling faster resolution of issues UBL Informationssysteme GmbH Grows its managed services business with impressive service continuity Solution components IBM® Storage Insights Client Name UBL Informationssysteme GmbH Company Background Founded in 1986, UBL Informationssysteme GmbH has evolved from a software developer and consultancy into a managed service provider. Based in Neu-Isenburg in Germany, the company works closely with customers to create individual services that align with emerging requirements. Business challenge To safeguard market share, managed services providers must go above and beyond service level agreements with clients. UBL sought greater insight into its storage platform to ensure it could deliver. The benefit UBL maintains high customer satisfaction through service continuity. With better storage planning, it’s ready for growth while controlling costs. Easier access to support accelerates issue resolution. Pull Quote “IBM Storage Insights gives us a fast, effective overview of our storage environment, which includes hundreds of storage systems. It helps us to provide the responsive managed services that power business growth.” —Andreas Kaufmann, Storage Team Leader, UBL Solution components IBM® Storage Insights Founded in 1986, UBL Informationssysteme GmbH has evolved from a software developer and consultancy into a managed service provider. Based in Neu-Isenburg in Germany, the company works closely with customers to create individual services that align with emerging requirements. Share this