Putting the patient first and the need for quality in the workforce planning process. Helen Pearce Head of Quality NHSE (South Region) 22 January 2019

‘People will forget what you said. People will forget what you did ‘People will forget what you said. People will forget what you did. But people will never forget how you made them feel’ Maya Angelou

Quality is everybody’s business What is ‘quality’? Why is it important in workforce planning? How do you see the work you do linking with the patient / service user? What is our vision?

Importance What is quality? Patient experience Clinical Effectiveness Safety

Your role Understanding the context Knowing the purpose Knowing the value

And finally