NHS 111 online Stakeholder briefing information

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Presentation transcript:

NHS 111 online Stakeholder briefing information 111 online is a new service which helps people get urgent healthcare online. It will be available in <insert area> from <insert date>.

answer questions about their symptoms People can get medical help or advice at 111.nhs.uk using a smartphone, laptop or other digital device. They can: answer questions about their symptoms get advice on what to do and where to go if necessary, get further advice from a nurse, doctor or other trained medical professional *Average triage time is 7 minutes on phone service and 2 minutes 9 seconds online.

111 online is free and easy to use available 24/7 more than twice as quick as the phone service helping to manage increasing demand on 111 telephone services *Average triage time is 7 minutes on phone service and 2 minutes 9 seconds online.