Vampires vs Saints – The Battle for Your Corporate Culture

Our discussion today Defining Culture & its Impact Culture components Recognizing culture deficiencies Culture Vampires and Saints Taking Action

Defining Culture People Demonstrated Values Accepted Behaviours Environment Policies and practices How jobs are designed Working conditions and architecture

What do you need from your People? Engagement Productivity Commitment Passion

Engagement ROI Operating Income Companies with low engagement scores earn an operating income 32.7 % lower than companies with more engaged employees. Similarly, companies with a highly engaged workforce experience a 19.2 % growth in operating income over a 12-month period.

Engagement ROI Profitability & Attrition Engaged companies grow profits as much as 3X faster than their competitors. Highly engaged employees are 87 % less likely to leave the organization.

Culture Components Vision & Mission Statements

Culture Components Reward Systems & Measurement Praise and forgiveness Entitlements, or not Visible symbols

Culture Physical Work Environment & Lighting Office layout & colours Furry Creatures Fun & Games Healthy and Safe Social interaction

Culture Corporate Memory & Mythology Storytelling Orientation Town Halls

Recognizing Weak Culture Turnover Profitability Engagement Excessive absenteeism Weak or indifferent relationships

Cultural Vampires Not always visible Drain the energy from your good people Convert others Black plague

Cultural Saints You wish you had a million of these Embody values Deliver results People look up to them

Strengthening Culture Informal: Employee Conversations Formal: Employee Surveys Focus groups Fireside chats Exit surveys

Taking Action Quick Wins Vanquish your vampires Visibility of Leaders Praise the saints