NCACVSO Fall Conference Martiez Taylor, CMA September 2015

Agenda Introduction PIV Badges Stakeholder Enterprise Portal (SEP) Live Manual Reminders:, Viewing eFolder, Printing, TMS Enrollment

Background Investigation PIV Card Process Sponsorship Complete application package (0711, 0710, 306, and resume) Contact facility to be fingerprinted (Asheville, Durham, Fayetteville, Salisbury or Winston) Send application package to Rob Jones Background Investigation PIV Sponsor will initiate request in EQIP Email sent to applicant (5 business days to respond) Obtain PIV Sponsor notifies Rob Jones once background complete Schedule appointment to get card

Stakeholder Enterprise Portal Access Channels for Electronic Claims Submission

Stakeholder Enterprise Portal

Stakeholder Enterprise Portal Overview Secure web-based (Internet) portal URL: www.sep.va.gov Electronic way of doing business with the VA Users are external business partners who support Veterans Veterans Service Organizations Attorneys Claim Agents

Office of General Counsel (OGC) Before registering for SEP: The User will review their name in the Office of General Counsel’s (OGC) Accreditation Database http://www.va.gov/ogc/ apps/accreditation/. If there is an issue with the users name, then the user needs to send an email with the corrected information to OGCDATA.VBAVACO@va.gov. Updates take 24 hours to be reflected in the database.  

How To Access SEP SEP Access (User Guide Sections 4.0 – 4.3) Currently there are two (2) ways to access SEP: Personal Identification Verification (PIV) Card Norton Symantec Level 3 remote Proofing Authentication

Stakeholder Enterprise Portal Overview Representation Requests (User Guide Sections 5.0 – 5.4) The Representation Requests page (tab) is used to review and accept (or decline) electronic 21-22 requests. Choose specific search criteria to find requests that pertain to the VSO. Once a request is accepted, a representative has access to the Veteran’s information through SEP.

Stakeholder Enterprise Portal Overview Representative Dashboard (User Guide Sections 6.0 – 6.6) The Dashboard page (tab) is used to search for a Veteran. Once a Veteran’s record is found the Representative can access certain information.

Stakeholder Enterprise Portal Overview Representative Dashboard (User Guide Sections 6.0 – 6.6) Currently there are eight (8) actions that can be taken. Most information provided is read only. The two (2) Actions used to provide additional evidence on an existing claim or to submit a new claim are: Claim Status – upload documents to support the Veteran’s claim Online Forms – access the Compensation and Dependent applications

Basics - Available Forms Representative Dashboard (User Guide Sections 6.0 – 6.6) Current Forms (accessed from Action - Online Forms) Application for Disability Compensation (21-526EZ) Declaration of Status of Dependents (21-686c) Integrated forms Veteran's Application For Increased Compensation Based On Unemployability (21-8490) Statement In Support Of Claim For Service Connection For Post-traumatic Stress Disorder (PTSD) (21-0781, 21-0781a) Application for Automobile or Other Conveyance and Adaptive Equipment (21-4502) Request for Approval of School Attendance (21-674) VR&E – Education/Vocational Counseling Application (28-8832) VR&E – Disabled Veterans Application for Vocational Rehabilitation (28-1900)

Basics - Veteran Profile Representative Dashboard (User Guide Sections 6.0 – 6.6) View only Veteran Profile Information: Payment History Additional Benefits Summary Disability Summary eBenefits Profile Dependent Summary Representative

Stakeholder Enterprise Portal Overview VSO Work Queue (User Guide Sections 8.0 – 8.1) The VSO Work Queue is used to search for electronic applications that have been started, but not submitted. The application may have been started by the Veteran using eBenefits or by a Representative using SEP. Choose specific search criteria to find work items that pertain to the VSO.

Stakeholder Enterprise Portal Resources: SEP FAQs https://www.sep.va.gov/sep/web/guest/faq SEP User Guide https://www.sep.va.gov/sep/ecms-proxy/document/sep/dynamic- content/sep/assets/downloads/SEP_User_Guide_July2015.pdf

Contacts

Live Manual Integrates the following content into one source, the VBA “Live Manual” M21-1MR, Fast Letters, TIP Sheets, Training Letters, FAQs, DADs and VSCM/PMCM Call Agendas Can be accessed inside or outside the VA Network Current System Features: Time saving fly out browse capability Breaking News functionality. Intuitive Search Engine with Type Ahead or Auto Complete Capabilities "Did You Mean:" keyword search capability Related Article(s) capability A dynamic and automated "Most Popular Articles" list that can be manually configured to push articles to the top or bottom of the list End user "article" rating capabilities Separate Servers configuration to increase speed and efficiency A collaborative knowledge management authoring framework that allows for distributed content creation and management

Live Manual (inside VA network) Initial login screen: There are 3 ways for the end-user to login

Live Manual Main page: We can add “Breaking News” here that will allow the service to point/highlight important information. Most popular, recently added, and recently changed articles are displayed here

Live Manual (outside network) Access via Google by searching KnowVA

VBMS Reminders: Clear cache regularly Check Compatibility View Settings Refer to VBMS Troubleshooting document

Remote Printing Access Printing within CAG User submits CAG Printing Request via the Self Service Portal https://vpnportal.vansoc.va.gov/SelfService/Userlogin.aspx Click “Request CAG Printing and Copy and Paste”

Remote Printing Access Complete Request Form Select justification from dropdown list (Veteran Service Organization) Acknowledge type of information to be printed by selecting “Yes” for each Type “N/A” in the additional comments blocks Confirm supervisor (Douglas Chapman) Acknowledge terms “Select submit”

Remote Printing Access Confirmation After selecting “submit” an online confirmation will appear with information on how to track the progress. 24-48 hours

TMS Enrollment Confirmation The Training Manager no longer enrolls VSOs in TMS VSO must “self-enroll” Complete VA 10176 (VA Privacy) – this is an annual training Email certificate to Training Manager at Chuancey.Davidson@va.gov Training manager validates the account

Martiez Taylor, Change Management Agent Contact Information Martiez Taylor, Change Management Agent (336) 251-0793 Martiez.Taylor@va.gov