International Affairs

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Presentation transcript:

International Affairs “Handling complaints” Conformity Assessment Workshop Geneva 16-17 March 2006 CTBT / WTO Anna Camboim International Affairs Inmetro, Brazil

Inmetro`s activities: Scientific and Industrial Metrology Legal Metrology Regulatory Agency National Accreditation Body Brazilian TBT/WTO Enquiry Point

Interaction channels  Call center Integrated System in RBMLQ (Brazilian Network on Legal Metrology and Quality)  Product Analysis Program  Brazilian TBT/WTO Enquiry Point

Call center services

DIPAC - Conformity Assessment Programs Division DIVEC - Conformity Verification and Control Division DIVIQ - Orientation and Quality Incentive Division

Product Analysis Program Products analised: 140 Products brand: 1437

Brazilian TBT/WTO Enquiry Point Information Management

Score-cards (2001-2005) 2001 2002 2003 2004 2005 29 45 72 18 348 476 657 347 703 1100 85 534 720 633 61* 1319 862 854 1400 1200 1000 800 600 400 200 New subscribers to Alerta Exportador! *including Addenda, Corrigenda and Revisions Requests for info/Complaints Overall otifications to TBT/WTO (excluding BRA) Brazilian Notifications

Requests for Information to Inmetro Exports US$ billions FOB (12 months - accumulated) Requests for Information to Inmetro (12 months - accumulated)_)

Thank you!